Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shameka Stallworth

Montgomery,AL

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service

Amazon
03.2025 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Analyzed customer feedback and provided solutions to improve customer service.

Assembly Line Production Worker

Rheem
11.2020 - 02.2025
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
  • Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.

Quality Control Inspector

Hyundai Glovis
11.2017 - 11.2020
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.

Assembler

Hyundai Glovis
01.2012 - 11.2018
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Streamlined assembly processes, leading to increased productivity.
  • Maintained high standards of cleanliness and organization, ensuring safe working environment.

Customer Service Representative

Alorica
08.2020 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Representative

ASK
01.2011 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Graduated With Honors -

Jefferson Davis High School
Montgomery Al
05.2011

Skills

  • Blueprint reading
  • Multitasking and organization
  • Power tool usage
  • Material handling
  • Verbal communication
  • Basic math
  • Inspection and testing
  • Customer service
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Sales closing

Certification

Medical Billing and Coding

Timeline

Customer Service

Amazon
03.2025 - Current

Assembly Line Production Worker

Rheem
11.2020 - 02.2025

Customer Service Representative

Alorica
08.2020 - 08.2022

Quality Control Inspector

Hyundai Glovis
11.2017 - 11.2020

Assembler

Hyundai Glovis
01.2012 - 11.2018

Customer Service Representative

ASK
01.2011 - 12.2012

Graduated With Honors -

Jefferson Davis High School

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