Shameka Woods
Midland
Summary
Customer Service Specialist skilled in complaint resolution and order management. Focused on enhancing customer satisfaction through effective communication and problem-solving. Experienced in multi-channel selling and technical support, delivering solutions that improve customer loyalty and operational efficiency. Strong team player capable of prioritizing tasks in fast-paced environments and adept at resolving escalated issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walmart.com
Midland
01.2024 - 05.2026
- Assisted customers with online orders and inquiries through chat and email.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed returns and exchanges according to company policies and procedures.
- Maintained knowledge of Walmart.com systems for order tracking and management.
- Provided feedback to management on customer concerns to improve services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Amazon FBA Seller
Amazon.Inc
Newark
03.2021 - 01.2024
- Conducted market research to identify trending products and customer needs.
- Developed marketing campaigns using Amazon Advertising tools for brand promotion.
- Established relationships with suppliers to negotiate favorable terms and conditions.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Received and processed payments from customers using electronic transaction services.
Customer Service Representative
City of Selma
Selma
09.2016 - 03.2021
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with online orders and inquiries through chat and email.
Education
Bachelor of Arts - Business Administration
Selma University
Selma05-2016
Skills
- Customer relationship management
- Complaint resolution
- Order management
- Order processing
- Order fulfillment
- Refunds processing
- Sales forecasting
- Market research
- Multi-channel selling
- Technical support
- Technical troubleshooting
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Data collection
- Time management
- Problem solving
- Effective communication
- Empathy and patience
- Empathy and patience
Timeline
Customer Service Representative
Walmart.com
01.2024 - 05.2026
Amazon FBA Seller
Amazon.Inc
03.2021 - 01.2024
Customer Service Representative
City of Selma
09.2016 - 03.2021
Bachelor of Arts - Business Administration
Selma University