SHAMEKIA ELAM-FREEMAN
Augusta,USA
Summary
Results-focused management professional offering 7 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Overview
17
17
years of professional experience
Work History
Department Manager
McDonald's
Augusta, GA
10.2025 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained team members on efficient service practices and product knowledge.
- Implemented inventory management strategies to reduce waste and enhance cost control.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Defined clear targets and objectives and communicated to other team members.
Amazon
02.2022 - 07.2022
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Augusta University - Blue Coat Ambassador
09.2020 - 07.2021
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments.
- Resolved patients problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and transported patients to and from clinics.
General Manager
McDonald's
06.2014 - 08.2020
- Increased profits by developing, initiating, and managing.
- Managed scheduling for 70-110 employees to ensure optimal productivity.
- Managed a team of 16 professionals.
- Built an organization of strong talent to support the business.
- Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
- Established a customer-centric focus to build customer loyalty and retention.
- Grew the business by creatively driving sales and maintaining cost controls.
- Monitored progress by establishing plans, budgets and measuring results.
- Reduced costs by monitoring equipment and food inventory and purchasing supplies to maximize profitability.
- Monitored inventory and analyzed product costs.
- Upheld quality standards by monitoring and correcting work.
Guest Service Department Manager
McDonald's
01.2011 - 01.2014
- Ensured that all guest service department employees presented a positive, exemplary image to customers.
- Worked as a team member to provide the highest level of service to customers.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Maintained visually appealing and effective displays for the store.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Opened and closed the store, including counting cash.
- Built and maintained effective relationships with peers and upper management.
- Maintained friendly and professional customer interactions.
- Provided appreciative feedback to motivate team members as well as constructive feedback.
Shift Manager
McDonald's
01.2010 - 01.2011
- Helped employees operate productively and stay on task to meet business and customer needs.
- Mentored and supported new employee’s.
- Trained new employees on company customer service policies and service level standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
Cashier
McDonald's
01.2009 - 01.2010
- Cleaned and straightened work area.
- Minimized long register lines by providing timely sales transaction completion.
- Worked overtime shifts during busy periods or times of unexpected high volume.
- Operated cash register with proficiency during high-volume times.
- Provided professional and courteous service at all times.
Education
Certificate - Nursing
Augusta Technical College
Augusta, GA01-2009
Skills
- Employee Training
- Excellent multi-tasker
- Team Leadership
- Inventory Control
- Personnel Training and Development
- Detail Oriented
- Schedule Management
- Budget Management
Timeline
Department Manager
McDonald's
10.2025 - Current
Amazon
02.2022 - 07.2022
Augusta University - Blue Coat Ambassador
09.2020 - 07.2021
General Manager
McDonald's
06.2014 - 08.2020
Guest Service Department Manager
McDonald's
01.2011 - 01.2014
Shift Manager
McDonald's
01.2010 - 01.2011
Cashier
McDonald's
01.2009 - 01.2010
Certificate - Nursing
Augusta Technical College