Shameliz Reyes

• Contributed to team success by effectively communicating with colleagues and management.
• Assisted in maintaining a clean and safe environment for both customers and coworkers.
• Enhanced customer satisfaction by providing timely and efficient service to patrons.
• Developed lasting relationships with customers, leading to higher levels of repeat business.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Customer service professional with experience in retail, food service, and hospitality. Skilled in assisting customers, resolving purchase-related issues, and working efficiently in fast-paced environments. Adaptable and versatile, with a strong ability to work both independently and as part of a team. Bilingual in English and Spanish, enhancing communication and guest connections.

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.