Shamena Wooten
Dallas,GA
Summary
Motivated and detail-oriented professional with a strong desire to launch a career as a Claims Adjuster. Armed with a solid foundation in customer service, analytical skills, attention to detail, and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Operations
Titanium XL Transport
Atlanta, GA
05.2021 - Current
- Lead, mentor, and manage a team of logistics professionals, plan and execute supply chain strategies, control and optimize logistics costs, collaborate with transportation and warehousing partners, continuously evaluate and enhance logistics and supply chain processes, ensure compliance with industry regulations, oversee inventory management, develop and monitor key performance indicators, identify and mitigate logistical risks, maintain accurate records and documentation.
Loan Underwriter/Remote
Genworth Mortgage Insurance
Raleigh, NC
08.2020 - 05.2021
- Review and analyze mortgage loan applications, identify and evaluate potential risks, verify loan documentation, make credit decisions, ensure compliance with regulations and guidelines, maintain communication with internal teams and external parties, set conditions for loan approvals, conduct quality control reviews, provide guidance and advice, maintain accurate records and reports.
- Maintained up-to-date knowledge of industry trends and best practices in underwriting processes.
- Recommended appropriate solutions when discrepancies occurred between documents submitted by applicants and those found in the credit report.
- Monitored changes in customer information such as job status or address updates during the underwriting process.
SAP Analyst Contractor
Coca Cola
Atlanta, GA
09.2019 - 08.2020
- Manage and maintain the SAP system, collaborate with business stakeholders, analyze business processes and design SAP solutions, implement and configure SAP modules, provide training and support to end-users, oversee data management, troubleshoot system issues, manage system changes and enhancements, ensure compliance with licensing and contractual agreements, create and maintain documentation, generate reports and analysis, identify opportunities for process improvement.
- Participated in project meetings with internal teams, vendors, and customers.
- Conducted user training sessions on new SAP modules and features.
- Assisted with integration between SAP systems and other third-party software packages.
Title Processor
Durkin Properties
Woodstock, GA
04.2016 - 08.2019
- Researched public records for any discrepancies or irregularities in ownership history.
- Verified the accuracy of legal descriptions, tax parcel numbers, and other relevant data on documents.
- Examined documents for authenticity before recording them with local governments.
- Compiled information from various sources including county offices and financial institutions to verify chain-of-title documentation.
- Maintained detailed records of all transactions related to title processing.
Education
Bachelor of Science - Accounting And Business Management
Georgia Highlands
Rome, GAAssociate of Science/Accounting -
Western School
Skills
- Database Management
- Risk Management
- Data Analysis
- Report Writing
- Settlement Management
- Customer Service
- Familiar with Fraud Statutes
- Records Preparation
- File Auditing
- Advanced Computer Skills
- Technical Knowledge
- Dispute Resolution
- Claims Processing
- Policy Investigations
Certification
Genworth
- Adjuster license in GA and FL - Property and Casualty
- Scrum Master Certification
- Microsoft Azure Certification
- Auto Adjuster Academy - CCC
- Inside Adjuster Academy - Xactimate
- Symbility
- State Farm Certifications - Auto, Estimatics, Property
- Salesforce
References
References available upon request.
Timeline
Manager of Operations
Titanium XL Transport
05.2021 - Current
Loan Underwriter/Remote
Genworth Mortgage Insurance
08.2020 - 05.2021
SAP Analyst Contractor
Coca Cola
09.2019 - 08.2020
Title Processor
Durkin Properties
04.2016 - 08.2019
Bachelor of Science - Accounting And Business Management
Georgia Highlands
Associate of Science/Accounting -
Western School
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