SHAMEQUA WYATT
Summary
Results-driven, Underwriting Service Assistant with a successful track record and 5+ years experience with State Farm. Hardworking and passionate employee with strong organizational skills eager to leverage my skills by joining the Auto PC-Upskilling USA Team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm
12.2018 - Current
- Consistently process work in appropriate date and priority order to support established time service objective skills
- Record individual time utilization in Time Tracking tools consistent with Operation
- Follows detailed directions from management on the work direction
- Resource to peers for knowledge of policies, procedures, workflows, efficiency practices, and job-related resources
- Identifies errors/system reviews and works proactively to prevent errors
- Solves problems by utilizing my resources and notes
- Continuously applies feedback from Quality Management System (QMS) to improve performance and the customer experience
- Participates in work share for Fire production sigma core 4 team
- Have experience in Demand pool 3 and 4 with expertise in New York
CCC Service Representative
State Farm
03.2017 - 12.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Met customer call guidelines for service levels, handle time and productivity
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Developed customer service policies and procedures to meet and exceed industry service standards
Certified Medical Assistant
Diabetes & Endocrinology
01.2012 - 01.2017
- Greet and assist patients with intake process
- Document information in a system called Epic
- Verified and scheduled appointments
- Verified insurance, file, fax and creating correspondences
- Call in prescription refills
- Assisted patients with the check out process by collecting payments
- Measure vital signs, administer injections under physician's orders and performed EKG's
- Stocked and prepared examination rooms
- Abide by OSHA safety guidelines
Senior Beauty Advisor
Walgreens
01.2009 - 01.2010
- Greet and assist customers
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Maintained counter and display areas for cleanliness and organization
- Assist with presentation of marketing tools, such as displays
- Processed payments, entering sales in register for prompt customer service
- Banners and pitching additional sales
Student Packing
Pine Valley Foods
01.2007 - 01.2008
- Prepare a mass number of orders per customer
- Verified the inventory upon receipt
- Packaged products then wrapped and prepared for shipment
- Used equipment properly to avoid workplace hazards or injuries
- Inspected final products for defects and flaws using proper QA procedures
Collections/Data Entry Clerk
JP Morgan Chase
01.2003 - 01.2008
- Enter loan data into the system
- Contact clients via telephone to discuss the manner of the loan
- Collect deeds and titles from accounts in default
- Establish a rapport with clients
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
Education
High School Diploma -
Carroll High School
Monroe, LASkills
- Insurance Knowledge
- Time Management
- Adaptability
- Critical Thinking
- Quality
- Resourcefulness
- Self-Improvement
- Teamwork
- Decision-making
- Training and development
- Computer Skills
Certification
National Registered Certified Medical Assistant Certificate
State of Texas- CPR Certified
Timeline
Underwriting Service Assistant
State Farm
12.2018 - Current
CCC Service Representative
State Farm
03.2017 - 12.2018
Certified Medical Assistant
Diabetes & Endocrinology
01.2012 - 01.2017
Senior Beauty Advisor
Walgreens
01.2009 - 01.2010
Student Packing
Pine Valley Foods
01.2007 - 01.2008
Collections/Data Entry Clerk
JP Morgan Chase
01.2003 - 01.2008
High School Diploma -
Carroll High School
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