Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamera Hubbard

Byram,MS

Summary

Customer service professional with extensive experience in handling high-volume inbound calls, troubleshooting technical issues, and assisting customers with billing and service-related concerns. Adept at problem-solving, effective communication, and providing excellent customer support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Agee Pro Transit Service
07.2022 - 01.2025
  • Managed high-volume inbound calls to schedule transportation for qualifying members
  • Assisted customers with booking rides for medical appointments, prescription pickups, and other essential travel
  • Ensured accuracy in trip reservations and provided excellent customer service

Tech Support

Comcast
02.2019 - 07.2022
  • Provided technical support to customers, troubleshooting internet, cable, and phone issues
  • Guided customers through problem-solving steps to resolve service disruptions
  • Documented customer interactions and escalated complex issues when necessary

Customer Service Specialist

Entergy
03.2018 - 06.2022
  • Assisted customers with billing inquiries, payments, and account management
  • Provided solutions for service-related issues and outage concerns
  • Ensured customer satisfaction by delivering prompt and efficient support

Education

Associate In Electronics Engineering Technology - Computer Programming

Hinds Community College
Raymond Ms

Skills

  • Customer Service & Support
  • Call Center Operations
  • Technical Troubleshooting
  • Problem-Solving

Timeline

Customer Service Representative

Agee Pro Transit Service
07.2022 - 01.2025

Tech Support

Comcast
02.2019 - 07.2022

Customer Service Specialist

Entergy
03.2018 - 06.2022

Associate In Electronics Engineering Technology - Computer Programming

Hinds Community College
Shamera Hubbard