Shamerria Wells
Oakman,AL
Summary
Nursing graduate with specialization in pediatric critical care, obstetric, psychiatric, and pulmonary nursing. Demonstrated leadership in retail management and human resources, emphasizing effective communication and teamwork. Committed to evidence-based, family-centered care that improves patient outcomes and fosters interdisciplinary collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager/Operations
Coach
Leeds, AL
06.2015 - 07.2016
- Executed payroll tasks, maintaining accurate timekeeping data and processing submissions efficiently.
- Established electronic filing systems for records, correspondence, and attendance management.
- Facilitated customer services, managing order placements and resolving account inquiries to enhance customer satisfaction.
- Monitored sales activities to ensure high-quality service and satisfactory products.
- Assigned specific duties to employees for optimal workflow efficiency.
- Enforced workplace safety, health, and security protocols consistently.
- Led team in delivering exceptional customer service experiences.
- Managed product inventory and ensured stock levels met demand.
- Developed training materials for new associates on brand standards.
- Analyzed sales trends to inform merchandising strategies and displays.
- Oversaw daily operations to maintain store visual standards and organization.
- Coordinated team schedules to optimize coverage and efficiency.
- Facilitated communication between management and staff for seamless operations.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Handled responsibilities successfully in manager's absence.
- Monitored customer complaints and provided timely solutions, contributing to improved customer experience.
- Created monthly reports outlining progress on key initiatives.
- Ensured compliance with company regulations, laws, and safety standards.
- Conducted regular performance reviews with direct reports.
- Identified opportunities for process improvements, streamlining operations and enhancing overall efficiency.
- Prioritized and delegated tasks for efficient completion within team environment.
- Collaborated with senior management to develop annual operational plans.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Provided guidance on complex projects ensuring deadlines were met.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Associate Manager/Human Resources
J.Crew
Leeds, AL
11.2014 - 06.2015
- Hired, trained, and evaluated personnel, managing promotions and terminations to ensure team effectiveness.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Directed and supervised employees in sales, inventory management, and cash reconciliation.
- Trained and mentored team members to enhance service skills and product knowledge.
- Implemented customer service standards organization-wide to enhance service quality.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Implemented strategies to improve customer engagement and enhance shopping experience.
- Coordinated visual merchandising efforts to align with seasonal campaigns and brand standards.
- Monitored sales activities to ensure satisfactory service and quality of goods.
- Conducted inventory assessments and reordered stock as necessary.
- Oversaw inventory levels and adjusted stock based on sales trends.
- Ensured compliance with company regulations, laws, and safety standards.
- Managed daily operations in manager's absence to sustain workflow and operational continuity.
- Oversaw inventory levels and adjusted stock based on sales trends.
Assistant Store Manager/Merchandising
Banana Republic
Leeds, AL
03.2012 - 11.2014
- Reorganized sales floor layout to meet company demands and enhance shopping experience.
- Delivered exceptional customer service by greeting and assisting customers promptly.
- Resolved inquiries and complaints, ensuring high levels of customer satisfaction.
- Fulfilled shipping requirements using UPS and USPS methods efficiently.
- Assisted in recruitment and training of new staff members, fostering team development.
- Proposed innovative merchandising ideas in team sales meetings, enhancing customer engagement.
- Built visual displays that consistently met and exceeded company standards.
- Promoted brand loyalty through outstanding customer interactions and support.
- Managed inventory levels to ensure product availability on the sales floor.
- Assisted in training and developing team members on store operations.
- Coordinated visual merchandising to enhance product presentation and customer experience.
- Oversaw daily store operations to maintain a welcoming environment for customers.
- Implemented promotional campaigns in alignment with brand strategies and objectives.
- Facilitated employee scheduling to optimize staff coverage during peak hours.
- Analyzed sales performance to identify trends, recommending improvements for increased profitability.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Recognized operational inefficiencies and implemented solutions, streamlining processes for better efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
First Assistant Manager
Maurices
Fultondale, AL
05.2011 - 03.2012
- Developed strategic plans by analyzing marketing data, translating insights into actionable steps that aligned with business objectives.
- Trained new employees on store procedures and policies to ensure consistent adherence.
- Delegated tasks to team members to uphold merchandising and customer service standards.
- Oversaw shipment and receiving processes, maintaining efficiency and accuracy.
- Supported visual merchandising efforts, enhancing store presentation and improving customer experience.
- Maintained and planned visual displays to enhance customer engagement.
- Facilitated team development through goal setting and performance tracking, promoting accountability and growth.
- Addressed communication issues among sales staff, fostering a collaborative environment.
Manager
Forever 21
Hoover, AL
11.2010 - 05.2011
- Delivered exceptional customer service through proactive greeting and assistance of each customer.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Supervised staff training and development to enhance team performance and productivity.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Executed opening and closing procedures to maintain operational standards.
- Managed cash handling and deposits with accuracy and efficiency.
- Implemented store merchandising and visual planning to enhance product visibility.
- Fostered team development through open communication and collaboration.
- Coordinated visual merchandising strategies to maintain brand standards and aesthetics.
- Oversaw inventory management processes to optimize stock levels and reduce shrinkage.
- Executed promotional campaigns, enhancing customer engagement and boosting sales.
- Performed regular performance evaluations, fostering employee growth and accountability.
- Reviewed staff performance metrics and provided feedback to address areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
Store Manager
Rue 21
Mccalla, AL
09.2007 - 09.2010
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Determined staff promotions and demotions, and terminated employees.
- Trained staff to deliver outstanding customer service.
- Resolved sales staff communication issues to enhance team collaboration and effectiveness.
- Worked closely with the district manager to formulate and build the store brand.
- Contributed to merchandising ideas at team sale meetings.
- Met and exceeded company sales goals.
- Oversaw daily store operations and maintained high standards of customer service.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Trained and mentored staff to enhance team performance and retail skills.
- Implemented visual merchandising strategies to enhance product presentation.
- Developed staff schedules to align with peak store traffic periods.
- Facilitated regular sales meetings to inspire staff motivation and align on performance goals.
- Analyzed sales trends to inform product selection and promotional efforts.
- Recruited new employees by conducting interviews and evaluating candidates.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Analyzed customer feedback to implement operational improvements that increased satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Manager
Body Shop of America
Jasper, AL
03.2006 - 09.2007
- Led store team to elevate customer experience and drive sales performance.
- Implemented customer service initiatives to enhance client satisfaction and loyalty.
- Delivered superior customer service, fostering client loyalty and satisfaction.
- Assisted in managing daily operations and staff scheduling for efficient service.
- Oversaw inventory management and product replenishment, ensuring optimal stock levels.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed staff through task delegation and one-on-one coaching sessions.
- Handled opening and closing procedures with precise cash management and deposits.
- Created promotional displays that effectively showcased products and boosted sales.
- Planned and created engaging store visuals to attract customers.
Education
Associate of Applied Science - Associate Degree of Nursing
Wallace State Community College
Hanceville, AL05-2026
Certificate of Practical Nursing - Nursing
Shelton State Community College
Tuscaloosa, AL08-2024
Skills
- Operations management
- Retail management
- Store operations
- Retail inventory management
- Sales strategy
- Sales expertise
- Customer relations
- Customer service excellence
- Customer satisfaction
- Staff management
- Staff supervision
- Staff training
- Employee onboarding
- Recruitment and hiring
- Emergency response
- Team leadership and development
- Team collaboration
- Team motivation
- Team building
- Task delegation
- Scheduling and planning
- Schedule oversight
- Workload management
- Operational oversight
- Process improvement
- Performance evaluation
- Performance evaluations
- Performance reviewing
- Performance strategies
- Compliance
- Reporting
- Decision-making
- Conflict resolution
- Problem solving and planning
- Emergency response
- Time management
- Money handling
- Accurate cash handling
- Onboarding and training
- New store openings
- Meeting facilitation
- Employee engagement
- Talent development
- Self-motivation
- Onboarding and training
- New store openings
- Problem solving and planning
- Performance strategies
- Self-motivation
Certification
- Licensed Practical Nursing Shelton State Community College August 2024, Alabama
- Basic Life Support(BLS), American Heart Association Expires 2026
Timeline
Associate Manager/Operations
Coach
06.2015 - 07.2016
Associate Manager/Human Resources
J.Crew
11.2014 - 06.2015
Assistant Store Manager/Merchandising
Banana Republic
03.2012 - 11.2014
First Assistant Manager
Maurices
05.2011 - 03.2012
Manager
Forever 21
11.2010 - 05.2011
Store Manager
Rue 21
09.2007 - 09.2010
Assistant Manager
Body Shop of America
03.2006 - 09.2007
Associate of Applied Science - Associate Degree of Nursing
Wallace State Community College
Certificate of Practical Nursing - Nursing
Shelton State Community College