Shametria Jones
Mansfield,LA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Receptionist
Desoto Retirement & Rehabilitation Center
Mansfield , LA
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
CNA
Desoto Retirement & Rehabilitation Center
Mansfield, LA
06.2017 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Customer Service Representative
Teleperformance
Shreveport, LA
08.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Mansfield High School
Mansfield, LA05.2017
Certified Nursing Assistant -
Northwest Louisiana Technical
Mansfield, LA05.2017
Skills
- Greeting and Seating Clients
- Customer Complaint Resolution
- Computer Proficiency
- Visitor and Customer Relations
Timeline
Receptionist
Desoto Retirement & Rehabilitation Center
06.2020 - Current
Customer Service Representative
Teleperformance
08.2018 - 09.2019
CNA
Desoto Retirement & Rehabilitation Center
06.2017 - Current
High School Diploma -
Mansfield High School
Certified Nursing Assistant -
Northwest Louisiana Technical
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