Sha'Metria Walker
New York,United States
Summary
Accomplished professional with a strong background in training, development, and customer service. Enhanced onboarding processes resulted in a 20% increase in first-month retention, and developed strategies that reduced client churn by 15%. Proven track record in project planning and team leadership, driving results through innovative approaches.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Securitas, Inc
New York, United States
01.2026 - 08.2026
- Oversaw security operations during assigned shifts, ensuring compliance with safety protocols and policies to protect staff and property.
- Responded promptly to alarms and emergencies, safeguarding staff and property through swift action.
- Utilized surveillance systems and monitoring technology to enhance security and document incidents effectively.
Leasing Manager
Lexington Property Group
01.2025 - 01.2026
- Negotiated lease agreements, ensuring adherence to legal standards and protecting company interests.
- Developed and implemented customer retention strategies that increased client loyalty and reduced churn by 15%.
- Trained and supervised leasing agents, enhancing customer service skills and sales techniques.
Assistant Property Manager
Remg, Inc.
04.2022 - 01.2025
- Led initiatives to enhance customer onboarding processes, resulting in a 20% increase in first-month retention rates.
- Collaborated with marketing teams to develop tenant attraction strategies, contributing to a 15% increase in occupancy rate.
- Organized customer appreciation events, fostering community and loyalty among clients.
Education
Bachelor of Business Administration (BBA) - Project Management
Charleston Southern University
United States01-2028
Skills
- Operational Oversight
- Project Planning
- Data Analysis
- Client Retention
- Team Leadership
- Customer Engagement
- Conflict Resolution
- Record Keeping
Timeline
Shift Supervisor
Securitas, Inc
01.2026 - 08.2026
Leasing Manager
Lexington Property Group
01.2025 - 01.2026
Assistant Property Manager
Remg, Inc.
04.2022 - 01.2025
Bachelor of Business Administration (BBA) - Project Management
Charleston Southern University