Joseph Wilson Jr.
Washington ,DC
Summary
Dynamic professional with a proven track record in operational oversight and employee training. Known for enhancing customer satisfaction and fostering team collaboration to drive efficiency in operations.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
L'Enfant Plaza
Washington , DC
03.2026 - Current
- Supervised daily operations, ensuring compliance with company policies to maintain a productive work environment.
- Collaborated with management to create training materials for new hires, enhancing onboarding experience.
- Communicated job duties, expectations, and policies clearly to employees, fostering understanding and accountability.
- Addressed any issues that arose during the shift in a proactive manner.
- Demonstrated professional behavior to guide and inspire colleagues in the workplace.
Corporal Officer
The Milken Center
Washington, DC
11.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Collaborated with team members to refine processes for improved operational efficiency.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Security Patrol Officer
Lafayette Center
Washington, DC
12.2024 - 11.2025
- Monitored premises to ensure safety and security of employees and visitors.
- Responded promptly to alarms and emergencies, following established protocols.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new officers on safety procedures and company policies.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Escorted visitors, employees, and vendors throughout the premises.
Security Officer
John Hopkins International School
Washington, DC
12.2023 - 12.2024
- Monitored premises to ensure safety and security of students and staff.
- Conducted regular patrols to identify and report potential safety hazards.
- Assisted in emergency response drills to prepare for various scenarios.
- Managed incident logs and documentation for future reference.
- Assisted in training new operators on standard procedures and protocols.
- Ensured that all events in the command center were properly documented and recorded.
Janitorial Assistant
Goodwill Excel Center
Washington, DC
08.2018 - 03.2020
- Operated cleaning equipment to maintain high sanitation standards across facilities.
- Collaborated with team members to implement and adhere to daily cleaning schedules.
- Followed safety protocols to handle cleaning supplies and equipment properly.
Education
High School Diploma -
Goodwill of Greater Washington
Washington, DC01-2019
Skills
- Operational oversight
- Compliance monitoring
- Process improvement
- Incident reporting
- Employee training
- Customer service
- Team collaboration
- Leadership skills
- Tactical execution
Accomplishments
- Phenomenal Performance - Allied John Hopkins
- Excellent Service and Dedication - Allied Lafayette Center
Timeline
Shift Supervisor
L'Enfant Plaza
03.2026 - Current
Corporal Officer
The Milken Center
11.2025 - Current
Security Patrol Officer
Lafayette Center
12.2024 - 11.2025
Security Officer
John Hopkins International School
12.2023 - 12.2024
Janitorial Assistant
Goodwill Excel Center
08.2018 - 03.2020
High School Diploma -
Goodwill of Greater Washington