Shameyatta Smith
Chicago,IL
Overview
1
1
Certification
7
7
years of professional experience
Work History
Retention Specialist
AT&T
02.2025 - Current
- Utilize knowledge of customer experience to create specialized plans for customer retention.
- Analyze customer behavior and data to identify trends and develop customer retention strategies.
- Educate customers about billing, payment processing and support policies and procedures.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
Patient Access Representative
Oak Street Health
08.2022 - 10.2025
- Verified patient insurance eligibility and accurately entered patient data into electronic systems
- Scheduled patient appointments and conducted follow-up reminder calls to reduce no-shows
- Assisted with medical coding and billing support tasks
- Answered high-volume calls, providing clear office information and directing inquiries appropriately
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
- Remained calm and professional when handling sensitive or high-stress patient situations
Bookseller
Barbara's Bookstore
08.2019 - 06.2022
- Delivered personalized customer service to create welcoming, positive retail experiences
- Assisted customers with product selection, inquiries, and issue resolution
- Supported daily store operations, including transactions and inventory assistance
- Built strong customer relationships through effective communication and product knowledge
Education
CNA License -
Nirvana Nursing School
Chicago, IL02.2024
High School Diploma -
Hyde Park Academy
Chicago, IL06.2015
Skills
- Customer feedback analysis
- Upselling and cross selling
- Retention marketing
- Persuasion techniques
- CRM software proficiency
Certification
- CNA - Certified Nurse Assistant
Timeline
Retention Specialist
AT&T
02.2025 - Current
Patient Access Representative
Oak Street Health
08.2022 - 10.2025
Bookseller
Barbara's Bookstore
08.2019 - 06.2022
CNA License -
Nirvana Nursing School
High School Diploma -
Hyde Park Academy