Shamia Blanch
Nashville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Agent
Fox Collection Center
12.2020 - Current
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Prepared and submitted legal documents to initiate court proceedings.
- Reached out to approximately 150 account holders daily.
Front Desk Receptionist
Sprintz
05.2018 - 04.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered multi-line phone system and transferred callers to appropriate department or designer.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
A.A.S OFFICE ADMINISTRATION, Business Communications, IT Support Skills, Business Ethics, ETC - Business Office Professional
NSCC
Nashville, TN05.2018
Skills
- Commercial Awareness
- Adaptability
- Interpersonal Skills
- Microsoft Office
- Emotional Intelligence
- Data Analysis
- Client Relation
- Problem Solving
- Account Reconciliation
- Customer Relationship Management
- Training and Teaching
- Confidentiality Handling
Certification
- CPR, 2017
- CDA, 2023
Other
Developed and implemented new procedures and systems for organizing client and customer orders for effortless tracking and management. Corporately recognized for my hard work, dedication, and positive influence., 52 WPM, 7,723 KPH, 99.2%, one error, Fluent in Microsoft Office, and Google Drive, CPR, 2017, CDA, 2023
Timeline
Collections Agent
Fox Collection Center
12.2020 - Current
Front Desk Receptionist
Sprintz
05.2018 - 04.2020
A.A.S OFFICE ADMINISTRATION, Business Communications, IT Support Skills, Business Ethics, ETC - Business Office Professional
NSCC
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