Shamia Hillman
Davison,Michigan
Summary
Hardworking, offers great customer engagement and service skills. Reliable team player with positive personality willing to work in fast-paced environments. Willing to take on any task. Adapts quickly to new needs and policies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Chefsafterwork LLC
05.2017 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
Salad Artist/Prep
Mister O1 Extraordinary Pizza
08.2024 - 10.2024
- Ensured optimal freshness of ingredients with diligent monitoring of expiration dates and proper rotation practices.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Manager of Operations
Newt's Fried Chicken
03.2024 - 08.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime.
Crew Member
McDonalds
06.2023 - 03.2024
- Cashier
- Cleaned, swept, and mopped food preparation and FOH areas
- Cross-trained in multiple positions to assist during busy periods
- Addressed customers with friendly greetings and conversations
- Kept wait times low through fast order taking and payment processing
Customer Service Representative
Arise/Peleton
01.2022 - 01.2023
- Documented, researched and resolved customer service issues
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Set up customer accounts in system and updated details to reflect current information
- Analyzed call volume and average call time to monitor performance and productivity
Housekeeper
Mclaren Hospital
01.2019 - 01.2020
- Completed cleaning duties on time and according to schedule
- Removed and disposed of trash appropriately
- Moved furniture to carry out deep cleans
- Removed soiled sheets and towels to replace with fresh linens
- Utilized proper sanitizing techniques to minimize infection and cross-contamination risks
Education
Pharmaceutical - Science
Charles Stewart Mott Community College
Flint, MIServSafe Food Protection Manager Certification
Food Safety Of Michigan
Utica, MI12.2024
Diploma -
Flushing High School
Flushing06.2009
Skills
- Order Management
- Complaint Resolution
- Product Knowledge
- Hospitality and Accommodation
- Payment Processing
- Order Fulfillment
- Stock Management
- Order Review
- Safe Food Handling
- Customer Service
- Team Oriented
Certification
- ServSafe Certification
Timeline
Salad Artist/Prep
Mister O1 Extraordinary Pizza
08.2024 - 10.2024
Manager of Operations
Newt's Fried Chicken
03.2024 - 08.2024
Crew Member
McDonalds
06.2023 - 03.2024
Customer Service Representative
Arise/Peleton
01.2022 - 01.2023
Housekeeper
Mclaren Hospital
01.2019 - 01.2020
Owner
Chefsafterwork LLC
05.2017 - Current
Pharmaceutical - Science
Charles Stewart Mott Community College
ServSafe Food Protection Manager Certification
Food Safety Of Michigan
Diploma -
Flushing High School