Shamia Foster
Ontario,OH
Summary
Results-driven sales professional with a solid track record at The Gorman Rupp Company, recognized for enhancing customer support and driving growth through strategic use of CRM software and market intelligence. Achieved an impressive 80% monthly on-time delivery rate, showcasing strong client relationship management and collaboration skills. Tech-savvy with expertise in social media and sales strategies, committed to leveraging these competencies to fuel continued business expansion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sales Application Representative
The Gorman Rupp Company
Mansfield, OH
12.2021 - Current
- Served as primary liaison for OEM and Government distributors.
- Managed ordering system for pumps, controls, and custom machinery.
- Handled diverse functions in sales and applications.
- Extracted and reported detailed sales insights using systems such as Styeline and Power BI.
- Strengthened partnerships with key stakeholders in customer and distributor base.
- Acquired expertise in pump applications to enhance customer support.
- Managed effective communication streams involving key parties like representatives, distributors, and consulting engineers.
- Drive the marketing of pumps and accessories in diverse fields such as petroleum, construction, industrial, and mining.
- Contributed to a high-performing, million-dollar team.
- Provided feedback to product development teams based on customer needs and market trends.
- Utilized CRM software to track customer interactions, sales, and progress towards targets.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Identified opportunities for cross-selling additional products or services.
Supply Chain Planner
The Gorman Rupp Company
Mansfield, OH
06.2021 - 12.2021
- Utilized MRP system for obtaining crucial elements in manufacturing process.
- Aids Senior Management in formulating both short-term and long-term objectives.
- Monitored and addressed material shortages to ensure timely completion of assembly orders.
- Contributed to creation of department policies aligned with company objectives.
- Advise suitable supervision on discrepancies and errors.
- Evaluate potential constraints on capacity that could influence forthcoming commitments and related planning considerations to ensure necessary adjustments are made.
Traffic Administrator
The Gorman Rupp Company
Mansfield, OH
02.2018 - 04.2021
- Coordinated logistics planning by aligning resource distribution timelines across departments.
- Ensure punctual delivery by monitoring resources throughout the workflow.
- Rectified challenges ensuring processes stayed on track.
- Coordinated work timelines for different teams to maintain on-time task execution.
- Facilitates timely completion of processes through interdepartmental collaboration.
- Enhanced efficiency in inventory operations, saving 3 man-hours.
- Assisted in boosting monthly on-time delivery rate of shipments to 80%.
- Facilitated interactions between different hierarchical tiers, ensuring timely and accurate reporting.
- Identified opportunities for improvement in current processes or systems.
Core Carrier Dispatcher
XPO Logistics
Dublin, OH
04.2017 - 02.2018
- Supervised logistics scheduling to ensure prompt collection of containers.
- Maintained consistent engagement with transport partners to track progress of active loads.
- Tracked equipment types to ensure optimal resource utilization.
- Engaged in attentive listening to enhance communication effectiveness.
- Consistently ensured precise data input.
- Reviewed alternative solutions when contractors failed to complete loads.
- Communicated effectively with customers regarding product delivery schedules.
Education
MBA - Minor in Healthcare Administration
Tiffin University
Tiffin, Ohio05.2015
BBA - in Business Administration and Management
Tiffin University
Tiffin, Ohio05.2012
Skills
- Transportation
- Customer Support Expertise
- OS&D
- Dispatching
- Exports
- Inventory Management
- Effective Problem Analysis
- Distribution
- Warehousing
- Sales expertise
- Product promotions
- Business growth and retention
- Market intelligence
- Client relationship building
- CRM software expertise
- Cross-functional team development
- Records management
- Data entry proficiency
- Systems and software expertise
Accomplishments
- Highest Honors Award for 2 years while achieving my undergraduate degree.
- Member of the National Techical Honors Society during undergraduate.
- 15 years of Customer Service Experience.
Certification
- APICS certification in Logistics, Transportation and Distribution (CLTD).
- Six Sigma White Belt Certification from Aveta Business Insitute.
Timeline
Senior Sales Application Representative
The Gorman Rupp Company
12.2021 - Current
Supply Chain Planner
The Gorman Rupp Company
06.2021 - 12.2021
Traffic Administrator
The Gorman Rupp Company
02.2018 - 04.2021
Core Carrier Dispatcher
XPO Logistics
04.2017 - 02.2018
MBA - Minor in Healthcare Administration
Tiffin University
BBA - in Business Administration and Management
Tiffin University
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