Shamica McCroey
Henderson
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Marketing Risk Management Specialist
Church Insurance Company
Bennington, VT
09.2024 - Current
- Collaborated with team members to support marketing and sales initiatives for accounts under $10M in total insured value.
- Guided prospective clients through the sales process, building strong relationships and driving conversion to secure new business.
- Partnered with underwriting to review documentation and ensure proper risk management measures and property insurance limits.
- Assisted existing clients with coverage evaluations to maintain accurate valuations and appropriate risk alignment.
- Followed up on underwriting recommendations to ensure timely completion of documentation and compliance standards.
- Performed technical and administrative functions to streamline operations and enhance overall client service experience.
Client Services Representative
Church Pension Group
New York, NY
11.2021 - 09.2024
- Delivered high-quality customer service to members, colleagues, and internal stakeholders, ensuring accurate and professional interactions.
- Utilized internal systems to research accounts, respond to inquiries, and provide timely information to customers and company personnel.
- Documented all account updates, corrections, and system actions to maintain data integrity and compliance standards.
- Initiated authorized system changes within delegated authority while ensuring proper record maintenance.
- Developed and maintained effective working relationships with internal departments and external clients.
- Supported Client Service Representatives and department staff with administrative, processing, and operational tasks to improve efficiency and service delivery.
Guest Service Specialist
Courtyard by Marriott
Las Vegas, NV
01.2020 - 11.2021
- Delivered exceptional front-line customer service by managing guest check-ins, providing property information, and ensuring a seamless arrival experience.
- Handled financial transactions including invoice processing, vendor payments, payroll distribution, and daily account reconciliation with a high degree of accuracy.
- Resolved guest concerns, service issues, and emergency situations promptly, maintaining professionalism in high-pressure environments.
- Verified completion of end-of-day (EOD) procedures across departments to ensure operational accuracy and compliance.
- Managed reservations, scheduled wake-up calls, and coordinated next-day bookings to support occupancy goals.
- Operated multi-line phone systems, responded to inquiries, and converted calls into confirmed reservations.
- Maintained detailed records and balanced accounts to support financial integrity and reporting accuracy.
Facility Director
Precious Cargo Learn N Play
Las Vegas, NV
06.2018 - 08.2021
- Planned and oversaw daily schedules to ensure a structured, safe, and engaging environment for children and staff.
- Managed and coordinated curriculum implementation, collaborating with staff to support developmental and educational goals.
- Evaluated, selected, and purchased educational materials, equipment, and supplies to enhance program quality.
- Communicated regularly with parents to discuss child development, program policies, and address questions or concerns.
- Monitored and documented developmental progress and safety concerns, ensuring timely reporting and follow-up.
- Maintained detailed daily reports, records, and spreadsheets to track attendance, progress, and program compliance.
- Prepared meals and organized structured mealtimes and snack schedules in accordance with health and safety standards.
- Supervised staff workflow, delegated responsibilities, and ensured team members clearly understood assigned duties.
Claims Processing Specialist
Employer's Compensation Insurance Company
Las Vegas, NV
11.2008 - 02.2019
- Answered inbound calls, resolved escalated issues, and provided direct support to claims examiners and nurse case managers.
- Managed billing, underwriting support, indexing, mail processing, data entry, and imaging to ensure efficient claims operations.
- Maintained positive customer relations through timely communication and professional assistance regarding claims and payments.
- Processed and filed incoming claims, mailed claims checks, and ensured accurate data entry into the company system.
- Gathered, organized, and maintained documentation for state-mandated audits and corresponding with insured individuals to obtain necessary information for claims submission.
- Assisted with payments, billing reconciliation, and adherence to claims processing procedures.
- Coordinated events and supported internal administrative functions to enhance departmental efficiency.
- Trained and onboarded new hires, providing guidance on claims processing and company procedures.
Front Desk Lead / Reservations / Concierge
Marriott Hotel
Ontario, CA
09.2005 - 01.2008
- Welcomed guests upon arrival, confirmed reservations, and provided personalized assistance to ensure a positive customer experience.
- Managed multiple phone lines, answered client inquiries, and coordinated with hotel staff regarding room status and guest needs.
- Handled guest registration, check-ins, and room assignments efficiently while maintaining accurate records and accounting procedures.
- Provided excellent customer service by accommodating guest requests, resolving concerns, and offering tailored recommendations for hotel facilities and local activities.
- Promoted hotel services and upsold room options to maximize revenue opportunities.
- Maintained a clean and organized front desk area to ensure a professional and welcoming environment.
- Trained and onboarded new hires, supporting staff development and departmental efficiency.
- Performed general office functions, data entry, and administrative tasks to support smooth hotel operations.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06.1999
Skills
- Claim reviews
- Operational Risk Management
- Internal audits
- Incident investigations
- Multitasking and organization
Certification
Property & Casualty License January 2024 to January 2027
Languages
English
Timeline
Marketing Risk Management Specialist
Church Insurance Company
09.2024 - Current
Client Services Representative
Church Pension Group
11.2021 - 09.2024
Guest Service Specialist
Courtyard by Marriott
01.2020 - 11.2021
Facility Director
Precious Cargo Learn N Play
06.2018 - 08.2021
Claims Processing Specialist
Employer's Compensation Insurance Company
11.2008 - 02.2019
Front Desk Lead / Reservations / Concierge
Marriott Hotel
09.2005 - 01.2008
High School Diploma -
Rancho Verde High School