Shamice Boyd
Cornelius,NC
Summary
Detail-oriented administrative professional with experience supporting healthcare operations
through patient registration, scheduling, data entry, and coordination. Strong background in customer service, organization, and communication within fast-paced environments. Skilled in managing accurate records, responding to inquiries, and ensuring data accuracy. Eager to contribute strong organizational, administrative, and patient- focused support skills in a healthcare or remote patient access role.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Atrium Health Pineville
Pineville, NC
06.2026 - Current
- Registered and checked in patients for scheduled and walk-in appointments.
- Verified patient demographics and insurance information for accuracy.
- Collected copays and processed patient payments.
- Maintained accurate patient records in the electronic health record system.
- Assisted patients with registration forms and answered questions.
- Coordinated with clinical staff to ensure efficient patient flow.
- Protected patient privacy by following HIPAA guidelines.
- Delivered exceptional customer service in a fast-paced healthcare environment.
Student Intern
Atrium Health - Workforce Development
01.2024 - 06.2026
- Coordinated scheduling for student interviews and onboarding processes
- Managed 100+ digital records and maintained accurate spreadsheets
- Responded to 20+ email inquiries and supported internal communication
- Assisted with organizing healthcare internship program operations
- Handled multiple administrative tasks in a fast-paced healthcare environment while maintaining accuracy and efficiency
Retail Cashier
Harris Teeter
01.2022 - 01.2024
- Provided high-volume customer service in a fast-paced environment
- Maintained register accuracy and processed transactions efficiently
- Resolved customer concerns professionally and effectively
Retail Cashier
Food Lion
01.2021 - 01.2022
- Delivered customer service and handled transactions accurately
- Supported team operations and maintained a clean workspace
Education
Certified Clinical Medical Assistant -
Clinical Skills Institute
Manchester, NH05.2026
Certified Nursing Assistant -
Central Piedmont Community College
Charlotte, NC01.2024
High School Diploma - undefined
West Charlotte High
01.2023
Skills
- Microsoft Excel & Word
- Data Entry & Record Management
- Customer Service & Client Support
- Scheduling & Calendar Coordination
- Email Communication & Documentation
- Organization & Time Management
- Healthcare Administrative Support
- HIPPA Awareness
- Epic
- Electronic Health Records
- Insurance Verification
- Multitasking
LANGUAGES
English
CAREER FOCUS
- Healthcare Administration
- Care Coordinator
- Patient Access
- Remote Patient Support
Timeline
Patient Service Representative
Atrium Health Pineville
06.2026 - Current
Student Intern
Atrium Health - Workforce Development
01.2024 - 06.2026
Retail Cashier
Harris Teeter
01.2022 - 01.2024
Retail Cashier
Food Lion
01.2021 - 01.2022
High School Diploma - undefined
West Charlotte High
Certified Clinical Medical Assistant -
Clinical Skills Institute
Certified Nursing Assistant -
Central Piedmont Community College