Shamice Shiloh
Jacksonville
Summary
Dynamic Shift Manager with proven expertise at Bojangles, enhancing team performance through effective training and delegation. Skilled in cash handling and decision-making, I consistently resolved customer issues, boosting satisfaction and engagement. Committed to workplace safety and employee motivation, I foster a collaborative environment that drives success.
Overview
8
8
years of professional experience
Work History
Shift Manager
Bojangles
01.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Associate
Spirit Logistics
01.2024 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Manager
Racetrac
02.2022 - 01.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Customer Service Representative
24/7 Intouch
03.2019 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Leader
7-eleven
07.2017 - 12.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Mentoring and coaching
Timeline
Associate
Spirit Logistics
01.2024 - 12.2024
Shift Manager
Bojangles
01.2023 - Current
Shift Manager
Racetrac
02.2022 - 01.2023
Customer Service Representative
24/7 Intouch
03.2019 - 01.2022
Shift Leader
7-eleven
07.2017 - 12.2018
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