Shamika Dorsett
Jacksonville,FL
Summary
Driven business leader with robust background in executive leadership and strategic planning. Successfully led cross-functional teams to achieve organizational goals and spearheaded innovative initiatives. Demonstrated ability in financial management and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Executive Merchant
Floor & Décor
04.2021 - 11.2024
- Launched successful marketing campaigns that resulted in increased brand awareness and lead generation.
- Increased company revenue by implementing strategic business plans and fostering key partnerships.
- Driving Customer Service with our CARE Model
- Managed budgets effectively by monitoring expenses closely, optimizing resource allocation, and making informed financial decisions.
- Enhanced company reputation by developing strong relationships with clients, vendors, and industry leaders.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Streamlined operations with process improvements, resulting in cost savings and efficiency gains.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Manager
Floor & Décor
11.2018 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Department Manager
Floor & Décor
05.2015 - 11.2018
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Department Manager
Floor & Decor
10.2014 - 05.2015
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Sales Associate
Floor & Decor
04.2014 - 10.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Daycare Manager
Youthland Academy
09.2012 - 04.2014
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
Daycare Teacher
Youthland Academy
05.2007 - 09.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Education
Bachelor of Arts - Business Management
Palm Beach State College
Lake Worth, Florida01.2016
Associate of Arts - Business
Palm Beach State College
Lake Worth, Florida01.2013
Skills
- Ethics and integrity
- Government relations
- Data-driven decision-making
- Innovation management
- Team building
- Operations Management
- Verbal and written communication
- Sales management
- Employee relations and conflict resolution
- Project planning and development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 75% less shrink by completing daily audits with accuracy and efficiency.
- Collaborated with team of 20 in the development of GetAmped, Mobile Lows & Out, POS application.
- Supervised team of 60 staff members.
- Achieved better loadout process through effectively helping with company reflow.
Certification
- Child Development Associate (CDA) Certificate
- First Aid Certification
- Forklift Certification
- Salesforce Administrator Credential – Salesforce.
- Microsoft Office Specialist (MOS) - Microsoft.
- Early Childhood Education Certificate - Various accredited institutions.
Timeline
Chief Executive Merchant
Floor & Décor
04.2021 - 11.2024
Operations Manager
Floor & Décor
11.2018 - 04.2021
Department Manager
Floor & Décor
05.2015 - 11.2018
Assistant Department Manager
Floor & Decor
10.2014 - 05.2015
Sales Associate
Floor & Decor
04.2014 - 10.2014
Daycare Manager
Youthland Academy
09.2012 - 04.2014
Daycare Teacher
Youthland Academy
05.2007 - 09.2012
Associate of Arts - Business
Palm Beach State College
- Child Development Associate (CDA) Certificate
- First Aid Certification
- Forklift Certification
- Salesforce Administrator Credential – Salesforce.
- Microsoft Office Specialist (MOS) - Microsoft.
- Early Childhood Education Certificate - Various accredited institutions.
Bachelor of Arts - Business Management
Palm Beach State College
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