Shamika Dorsett
Jacksonville,FL
Summary
Driven business leader with robust background in executive leadership and strategic planning. Successfully led cross-functional teams to achieve organizational goals and spearheaded innovative initiatives. Demonstrated ability in financial management and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Executive Merchant
Floor & Décor
Jacksonville, FL
04.2021 - 11.2024
- Launched successful marketing campaigns that resulted in increased brand awareness and lead generation.
- Increased company revenue by implementing strategic business plans and fostering key partnerships.
- Driving Customer Service with our CARE Model
- Managed budgets effectively by monitoring expenses closely, optimizing resource allocation, and making informed financial decisions.
- Enhanced company reputation by developing strong relationships with clients, vendors, and industry leaders.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Streamlined operations with process improvements, resulting in cost savings and efficiency gains.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Manager
Floor & Décor
Atlanta, GA
11.2018 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Department Manager
Floor & Décor
Boynton Beach/Pompano Beach
05.2015 - 11.2018
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Department Manager
Floor & Decor
Boynton Beach, FL
10.2014 - 05.2015
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Sales Associate
Floor & Decor
04.2014 - 10.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Daycare Manager
Youthland Academy
Delray Beach, Florida
09.2012 - 04.2014
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
Daycare Teacher
Youthland Academy
Delray Beach, FL
05.2007 - 09.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Education
Bachelor of Arts - Business Management
Palm Beach State College
Lake Worth, Florida01.2016
Associate of Arts - Business
Palm Beach State College
Lake Worth, Florida01.2013
Skills
- Ethics and integrity
- Government relations
- Data-driven decision-making
- Innovation management
- Team building
- Operations Management
- Verbal and written communication
- Sales management
- Employee relations and conflict resolution
- Project planning and development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 75% less shrink by completing daily audits with accuracy and efficiency.
- Collaborated with team of 20 in the development of GetAmped, Mobile Lows & Out, POS application.
- Supervised team of 60 staff members.
- Achieved better loadout process through effectively helping with company reflow.
Certification
- Child Development Associate (CDA) Certificate
- First Aid Certification
- Forklift Certification
- Salesforce Administrator Credential – Salesforce.
- Microsoft Office Specialist (MOS) - Microsoft.
- Early Childhood Education Certificate - Various accredited institutions.
Timeline
Chief Executive Merchant
Floor & Décor
04.2021 - 11.2024
Operations Manager
Floor & Décor
11.2018 - 04.2021
Department Manager
Floor & Décor
05.2015 - 11.2018
Assistant Department Manager
Floor & Decor
10.2014 - 05.2015
Sales Associate
Floor & Decor
04.2014 - 10.2014
Daycare Manager
Youthland Academy
09.2012 - 04.2014
Daycare Teacher
Youthland Academy
05.2007 - 09.2012
Associate of Arts - Business
Palm Beach State College
Bachelor of Arts - Business Management
Palm Beach State College