Shamika Eastling
Summary
Dedicated customer service representative/billing representative with 10 years plus combine experience. Maintains professionalism and professional demeanor when dealing with customers, expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Receptionist Clerk
Slimetastic Kids Play Lab
10.2021 - 06.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Handled cash payments, billing and inventory.
Customer Service Representative
Sedgwick Claims Management
01.2021 - 10.2021
- Handled 70+ employee's and clients' interactions per day, giving clear detailed information.
- Ensured employees' concerns were resolved in a timely manner.
- Contacted employees by telephone, written correspondence and the claims system regarding documentation required to process a claim.
Billing Representative
Fitness Lifestyles
03.2007 - 01.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed quality assurance evaluations of processes and previous bills.
Education
Certificate - Medical Billing & Coding
DeVry University
Villa Park, IL06.2019
High School Diploma -
East High School
Memphis, TN05.2005
Skills
- Project Management
- Performance Improvement
- Supply Management
- Employee Timesheet Processing
- Customer Inquiries
- Organization and Efficiency
- PC Proficiency
- Medical Billing and Collections
- Billing Statement Review
Timeline
Receptionist Clerk
Slimetastic Kids Play Lab
10.2021 - 06.2023
Customer Service Representative
Sedgwick Claims Management
01.2021 - 10.2021
Billing Representative
Fitness Lifestyles
03.2007 - 01.2021
Certificate - Medical Billing & Coding
DeVry University
High School Diploma -
East High School
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