Shamika Fluellen
Cleveland
Summary
Delivered high-quality service in healthcare logistics and retail, achieving customer satisfaction over 10 years.,Resolved conflicts effectively to maintain positive client experiences.,Demonstrated strong communication, problem-solving, and organizational skills, contributing to overall operational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Therapeutic Program Worker (TPW)
Northcoast Behavioral Healthcare
01.2026 - Current
- Participate in the development of treatment plans
- Complete charting, documentation, records, and reporting
- Organize and conduct patient group activities
- Transport patients to off-site appointments
- Participate in appropriate patient interventions
State Tested Nursing Assistant (STNA)
Little Diamonds Home Healthcare
04.2024 - 05.2026
- Assisted clients with daily living activities, including bathing, dressing, grooming, toileting, and mobility support.
- Monitored and recorded clients’ physical and emotional states, reporting any changes to supervisors.
- Performed light housekeeping and laundry duties to maintain a tidy and safe living environment.
- Assisted clients with transfers and ambulation using mobility equipment, adhering to safety protocols.
- Provided companionship and emotional support to enhance clients’ overall quality of life.
Amazon DSP Driver
Sansky Logistics Group
Solon, OH
05.2025 - 12.2025
- Provide direct customer interaction through safe and timely package delivery.
- Resolve customer inquiries and issues while ensuring a positive delivery experience.
- Maintain performance metrics for attendance, safety, and service quality.
Healthcare Roles
Various facilities including VA Medical Center, University Hospitals, Metro Health
01.2017 - 01.2024
- Delivered direct care and daily living support while building strong relationships with patients and families.
- Consistently recognized for compassion, communication, and ability to calm stressful situations.
- Strengthened skills in service, teamwork, and problem-solving that directly apply to customer-facing roles.
Phlebotomy Technician
American Red Cross
Cleveland, OH
09.2022 - 09.2023
- Delivered excellent customer service to blood donors, ensuring comfort and care during donations.
- Built strong rapport with donors by listening, empathizing, and guiding them through the process.
- Educated donors on the importance of blood donation and maintained high satisfaction scores.
Education
High School Diploma - undefined
Horizon Science Academy
Cleveland, OHSkills
- Assisted customers with inquiries and support needs
- Addressed conflicts effectively to maintain positive relationships
- Facilitated clear communication and built rapport with clients
- Provided patient care with empathy and understanding
- Identified and resolved issues to enhance customer experiences
- Organized tasks to maximize productivity and meet deadlines
- Collaborated with team members to achieve common goals
- Maintained accuracy and thoroughness in all tasks
- Supported sales initiatives through customer engagement
Certification
- State Tested Nursing Assistant (STNA)
- Phlebotomy Certification (2022 – Present)
- BLS Certification
Timeline
Therapeutic Program Worker (TPW)
Northcoast Behavioral Healthcare
01.2026 - Current
Amazon DSP Driver
Sansky Logistics Group
05.2025 - 12.2025
State Tested Nursing Assistant (STNA)
Little Diamonds Home Healthcare
04.2024 - 05.2026
Phlebotomy Technician
American Red Cross
09.2022 - 09.2023
Healthcare Roles
Various facilities including VA Medical Center, University Hospitals, Metro Health
01.2017 - 01.2024
High School Diploma - undefined
Horizon Science Academy