Shamika Houston
Sterling Heights,MI
Summary
Passionate and detail- oriented person working toward obtaining secure employment. Trained in conflict resolution and communication. Eager to join a team of individuals to build consumer loyalty by leveraging interpersonal skills and offering top customer service.
Overview
20
20
years of professional experience
Work History
Client Service Representative
LabCorp
Grosse Pointe, MI
01.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Closing Hotline Specialist
Rocket Mortgage
Detroit, MI
11.2014 - 05.2022
- Duties include answering multi-line phone system
- Providing expert client service with mortgage closing process
- Attending Team Member Trainings and Meetings
- Filing and storing client documents
- Assisting third party vendors with closing process
Direct Care Worker
Independent Opportunities of Michigan
Utica, MI
12.2004 - 11.2014
- Duties include assisting consumer is personal care
- Bathing
- Oral Hygiene
- Assisting Consumer with feeding and meal preparation
- Providing transportation to consumers doctor appointments and community outings
- Attending health care trainings
- Providing consumer documentation
Education
High School Diploma - General
Suwannee High School
Live Oak, FlSkills
- Computer Proficiency
- Leadership experience
- Communication skills
- Organizational skills
- People skills
- Problem-solving abilities
Accomplishments
- 2015, Certificate received for Top Client Service.
- 2015-2017, Promotions as a Client Care Specialist to Senior and Executive Client Care Specialist.
- 2017, Promotion to Closing Care Specialist.
- 2018-2020, Promotions as Closing Care Specialist to Senior, Executive and Presidents Club Closing Hotline Specialist.
Awards
- 2015, Certificate for Top Client Service.
- 2019, Certificate for Top Client Service.
- 2019, Company Nomination for Top Client Experience.
- 2021, Company acknowledgment for Best Client Experience.
Timeline
Client Service Representative
LabCorp
01.2023 - Current
Closing Hotline Specialist
Rocket Mortgage
11.2014 - 05.2022
Direct Care Worker
Independent Opportunities of Michigan
12.2004 - 11.2014
High School Diploma - General
Suwannee High School