Shamika Houston
Sterling Heights,MI
Summary
Passionate and detail- oriented person working toward obtaining secure employment. Trained in conflict resolution and communication. Eager to join a team of individuals to build consumer loyalty by leveraging interpersonal skills and offering top customer service.
Overview
20
20
years of professional experience
Work History
Client Service Representative
LabCorp
01.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Closing Hotline Specialist
Rocket Mortgage
11.2014 - 05.2022
- Duties include answering multi-line phone system
- Providing expert client service with mortgage closing process
- Attending Team Member Trainings and Meetings
- Filing and storing client documents
- Assisting third party vendors with closing process
Direct Care Worker
Independent Opportunities of Michigan
12.2004 - 11.2014
- Duties include assisting consumer is personal care
- Bathing
- Oral Hygiene
- Assisting Consumer with feeding and meal preparation
- Providing transportation to consumers doctor appointments and community outings
- Attending health care trainings
- Providing consumer documentation
Education
High School Diploma - General
Suwannee High School
Live Oak, FlSkills
- Computer Proficiency
- Leadership experience
- Communication skills
- Organizational skills
- People skills
- Problem-solving abilities
Accomplishments
- 2015, Certificate received for Top Client Service.
- 2015-2017, Promotions as a Client Care Specialist to Senior and Executive Client Care Specialist.
- 2017, Promotion to Closing Care Specialist.
- 2018-2020, Promotions as Closing Care Specialist to Senior, Executive and Presidents Club Closing Hotline Specialist.
Awards
- 2015, Certificate for Top Client Service.
- 2019, Certificate for Top Client Service.
- 2019, Company Nomination for Top Client Experience.
- 2021, Company acknowledgment for Best Client Experience.
Timeline
Client Service Representative
LabCorp
01.2023 - Current
Closing Hotline Specialist
Rocket Mortgage
11.2014 - 05.2022
Direct Care Worker
Independent Opportunities of Michigan
12.2004 - 11.2014
High School Diploma - General
Suwannee High School
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