Shamika Lawson
Baton Rouge,LA
Summary
Experienced and high-energy store manager with a proven track record in various retail settings. Sets and enforces consistent standards to ensure staff satisfaction and achieve performance targets. Dynamic relationship-builder with an organized nature and sound judgment, always focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Hibbett Sporting Goods
07.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Steve Madden
02.2023 - 07.2024
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Store Manager
City Gear
09.2019 - 03.2022
- I am currently the Assistant Manager but I also have Head Manager experience with this company as well
- I have great customer service
- I have experience with money handling, inventory, managing others, completing task in a timely manner, bookkeeping, processing orders, and shipment
- I also have great computer skills and phone etiquette
- I also have store manager experience with this company
Call Center Customer Service Representative
Price LeBlanc Toyota
03.2022 - Current
- I am currently a call center representative for Price Leblanc Toyota
- My daily duties consists of scheduling and confirm appointment, incoming and outgoing calls, warranties, computer skills, customer service skills, and phone etiquette
Education
HIGH SCHOOL DIPLOMA -
Woodlawn High School
Baton Rouge, LA05.2011
Skills
- Computer Skills
- Inventory Control
- Merchandising
- Retail Management
- Phone etiquette
- Social media marketing
- Retail Sales
- Loss Prevention
- Sales Management
- Hourly shift management
- Sales coaching
- Employee training
- Training and mentoring
- Marketing and promotions
- Employee scheduling
Assessments
- Retail customer service, Proficient, 09/01/21
- Supervisory skills: Motivating & assessing employees, Familiar, 09/01/21
- Customer focus & orientation, Familiar, 09/01/21
- Customer service, Proficient, 09/01/21
Personal Information
Authorized To Work: US
Languages
English
Full Professional
Timeline
Store Manager
Hibbett Sporting Goods
07.2024 - Current
Assistant Manager
Steve Madden
02.2023 - 07.2024
Call Center Customer Service Representative
Price LeBlanc Toyota
03.2022 - Current
Assistant Store Manager
City Gear
09.2019 - 03.2022
HIGH SCHOOL DIPLOMA -
Woodlawn High School
Similar Profiles
Regina St FleurRegina St Fleur
Sales Associate at Hibbett Sporting GoodsSales Associate at Hibbett Sporting Goods
Noah HernandezNoah Hernandez
Sales Associate at Hibbett Sporting GoodsSales Associate at Hibbett Sporting Goods
Cadance FergusonCadance Ferguson
Assistant Manager at Hibbett Sporting GoodsAssistant Manager at Hibbett Sporting Goods