Shamika Pope
Summary
Accomplished Public Safety Officer with a proven track record at Spring Creek Towers, adept in crime prevention and emergency response. Leveraged expertise in surveillance techniques and conflict de-escalation to enhance public safety and reduce incident response times. Renowned for exceptional communication skills and attention to detail, significantly improving team efficiency and community trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Spring Creek Towers
02.2024 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Security Officer
Ascend Public Charter School
08.2023 - 10.2023
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Officer
NYU Langone Hospital.
06.2023 - 08.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Reported suspicious activities and persons to law enforcement.
Assistant City Highway Repairer
Department of Transportation
06.2022 - 12.2022
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
- Promoted a positive work environment through respectful interactions with colleagues and clients alike while working on challenging repair projects together.
- Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.
- Reduced downtime by quickly assessing issues and efficiently performing repairs on various types of equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
School Safety Officer
NYPD Division Of School Safety
03.2017 - 06.2022
- Strengthened relationships between the school community and local law enforcement agencies through regular meetings and collaborative initiatives.
- Elevated overall staff awareness of safety protocols by conducting regular workshops on topics such as crime prevention, substance abuse prevention, and cyberbullying.
- Performed routine audits of safety equipment such as fire extinguishers, first aid kits, and alarms systems, ensuring optimal functionality when needed.
- Enhanced school safety by conducting thorough building inspections and identifying potential hazards.
- Responded promptly to emergency situations, ensuring timely arrival of first responders and providing critical information about incident details.
- Conducted training sessions for faculty and staff members on topics such as active shooter scenarios and lockdown procedures.
- Improved student behavior by implementing a positive reinforcement system and providing guidance on appropriate conduct.
- Reduced incidents of violence through proactive intervention, conflict resolution, and de-escalation techniques.
- Organized drills to practice evacuation routes in case of emergencies, increasing overall preparedness levels among students and staff.
- Maintained a secure campus through regular monitoring of security cameras, access control systems, and visitor management processes.
- Managed sensitive information related to student records while maintaining confidentiality standards according to FERPA guidelines.
- Collaborated with administrators and teachers to develop comprehensive safety plans for various school events.
- Served as a liaison between the administration team and local police force during investigations involving criminal activity within the school premises.
- Collaborated with administration and teachers to develop crisis plans.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
Sales Floor Associate
Barclays Center
12.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.f
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY06.2011
Skills
- Crime Prevention
- Knowledge of city ordinances
- Accident investigation
- Conflict de-escalation
- First Aid Certified
- Firearms knowledge
- Emergency Response
- Self-defense techniques
- Surveillance techniques
- Safety Regulations
- Fire prevention
- Report Writing
- Foot Patrolling
- Public Service
- Dispatch Communication
- Public Safety
- Excellent Communication
- Attention to Detail
- Crowd Control
- Defensive Tactics
- Written Communication
Certification
- Peace officer Training -
- nys concealed carry firearm safety training.
- CPR/BLS certification
- Security License.
Timeline
Public Safety Officer
Spring Creek Towers
02.2024 - Current
Security Officer
Ascend Public Charter School
08.2023 - 10.2023
Security Officer
NYU Langone Hospital.
06.2023 - 08.2023
Assistant City Highway Repairer
Department of Transportation
06.2022 - 12.2022
School Safety Officer
NYPD Division Of School Safety
03.2017 - 06.2022
Sales Floor Associate
Barclays Center
12.2016 - 03.2017
High School Diploma -
Thomas Jefferson High School
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