Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
SoftwareDeveloper

Shamika Smith

Software Developer
Atlanta,GA

Summary

Software Developer Graduate dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML5, JavaScript, Java and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities.

Overview

5
5
Certifications
3
3
years of post-secondary education
6
6
years of professional experience

Work History

Underwriting Service Assistant

Statefarm Insurance
Dunwoody, GA
03.2020 - Current
  • Process policy changes, and collaborate with agents to serve customers.
  • Used analytics skills to process data Process high volume production data.
  • Verified data integrity and accuracy.

Customer Success Specialist

Rubicon Global
Atlanta
12.2019 - 03.2020
  • Worked alongside team to provide superior customer service.
  • Process data changes requests from customers.
  • Created training manuals to help guide other team members.
  • Help enhance data processes.
  • Managed over 50 email requests per day.

Technical Support Specialist

Apple
Atlanta, United States, United States
04.2019 - 03.2020
  • Helped customers troubleshoot their Apple devices Page 1 of 4 Scheduled appointments for customers for in-person troubleshooting at locations.
  • Helped customers set-up their new devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Recorded and maintained relevant notes for each client and work order

Data Entry Expert

CONA Services, Coca
Atlanta, GA
05.2018 - 04.2019
  • System IT Services Company Data Entry Expert.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Supported multiple departments with special projects.
  • Monitored database updates and verified for correctness.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.

Data Entry Clerk

Bank of America, Greater
08.2016 - 05.2018
  • Atlanta Area Entered numerical data into databases timely and accurate manner.
  • Processes transactions in one or more of company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Performed more than 60 hourly 10-key actions while maintaining 1% error rate

Order Entry

Serta Simmons Bedding, LLC
06.2017 - 12.2017
  • Greater Atlanta Area Handled various tasks in the order entry process and generated reports for key actions Implemented an efficient process to track order processing problems Informed supervisors on daily order status Coordinated with other departments and shippers to ensure that the order deliveries are executed on time.

Education

Bachelor of Science - Software Development

Western Governors University
Salt Lake City, UT
11.2018 - 10.2021

Skills

Software Development

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Certification

CompTIA Project+ Certification

Affiliations

  • Women in Technology
  • Women Who Code

Timeline

Underwriting Service Assistant

Statefarm Insurance
03.2020 - Current

Customer Success Specialist

Rubicon Global
12.2019 - 03.2020

Technical Support Specialist

Apple
04.2019 - 03.2020

Bachelor of Science - Software Development

Western Governors University
11.2018 - 10.2021

Data Entry Expert

CONA Services, Coca
05.2018 - 04.2019

Order Entry

Serta Simmons Bedding, LLC
06.2017 - 12.2017

Data Entry Clerk

Bank of America, Greater
08.2016 - 05.2018

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Shamika SmithSoftware Developer