Shamika Smith
Software Developer
Atlanta,GA
Summary
Software Developer Graduate dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML5, JavaScript, Java and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities.
Overview
5
5
Certifications
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Underwriting Service Assistant
Statefarm Insurance
Dunwoody, GA
03.2020 - Current
- Process policy changes, and collaborate with agents to serve customers.
- Used analytics skills to process data Process high volume production data.
- Verified data integrity and accuracy.
Customer Success Specialist
Rubicon Global
Atlanta
12.2019 - 03.2020
- Worked alongside team to provide superior customer service.
- Process data changes requests from customers.
- Created training manuals to help guide other team members.
- Help enhance data processes.
- Managed over 50 email requests per day.
Technical Support Specialist
Apple
Atlanta, United States, United States
04.2019 - 03.2020
- Helped customers troubleshoot their Apple devices Page 1 of 4 Scheduled appointments for customers for in-person troubleshooting at locations.
- Helped customers set-up their new devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Recorded and maintained relevant notes for each client and work order
Data Entry Expert
CONA Services, Coca
Atlanta, GA
05.2018 - 04.2019
- System IT Services Company Data Entry Expert.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Supported multiple departments with special projects.
- Monitored database updates and verified for correctness.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Data Entry Clerk
Bank of America, Greater
08.2016 - 05.2018
- Atlanta Area Entered numerical data into databases timely and accurate manner.
- Processes transactions in one or more of company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Performed more than 60 hourly 10-key actions while maintaining 1% error rate
Order Entry
Serta Simmons Bedding, LLC
06.2017 - 12.2017
- Greater Atlanta Area Handled various tasks in the order entry process and generated reports for key actions Implemented an efficient process to track order processing problems Informed supervisors on daily order status Coordinated with other departments and shippers to ensure that the order deliveries are executed on time.
Education
Bachelor of Science - Software Development
Western Governors University
Salt Lake City, UT 11.2018 - 10.2021
Skills
Software Development
Object-oriented programming
Java
SQL analytics
Quality assurance
Time management
Database Management
Coding
Software Development Life Cycle (SDLC)
Agile environments
Java programming skills
HTML and CSS proficiency
Algorithms and data structures
Troubleshooting
Websites
Certification
CompTIA Project+ Certification
Affiliations
- Women in Technology
- Women Who Code
Timeline
Underwriting Service Assistant
Statefarm Insurance
03.2020 - Current
Customer Success Specialist
Rubicon Global
12.2019 - 03.2020
Technical Support Specialist
Apple
04.2019 - 03.2020
Bachelor of Science - Software Development
Western Governors University
11.2018 - 10.2021
Data Entry Expert
CONA Services, Coca
05.2018 - 04.2019
Order Entry
Serta Simmons Bedding, LLC
06.2017 - 12.2017
Data Entry Clerk
Bank of America, Greater
08.2016 - 05.2018