Shamika Strickland
Anderson,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Capability Coach
TD Bank
02.2021 - Current
- Develop and facilitate training content for learning environment
- Schedule touchpoints with Capability team to update processes and procedures
- Collaborate with credit card line of business leaders for transition of new customer service representatives
- Assist in the hiring, onboarding and training process for new colleagues
- Reinforce discipline surrounding compliance, attendance, and learned behaviors.
- Evaluate individual knowledge, skills and strengths within an individual(s)
Banking Specialist
TD Bank
09.2018 - 02.2021
- Helped customers identify documents required to complete transactions and process requests.
- Introduced wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Performed troubleshooting and maintenance for online banking
- Precisely followed guidelines outlined within procedures
Material Handling Team Leader
Lear Montgomery
08.2012 - 02.2017
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving of material entering the warehouse
- Divided and categorized cargo received and redirected to various locations
- Conducted monthly inventory audits
- Reduced waste with staff supervision and using first-in first-out method.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Holtville High School
Deatsville, AL05.1998
Skills
- Train Employees
- Verbal and Written Communication
- Team Leadership
- Customer Service
- Quality Standards
- Set Organizational Policies
- Customer Profiling
- Customer Care
- Customer Inquiries
- Microsoft Office
- Performance Goals
Timeline
Capability Coach
TD Bank
02.2021 - Current
Banking Specialist
TD Bank
09.2018 - 02.2021
Material Handling Team Leader
Lear Montgomery
08.2012 - 02.2017
High School Diploma -
Holtville High School
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