Shamila Rani
Patchogue,NY
Summary
Dedicated and results-driven professional with extensive experience in customer experience management, HR services, and commercial loan servicing. Skilled in fostering cross-functional collaboration, maintaining compliance, and driving customer satisfaction. Adept at streamlining operations, enhancing team performance, and ensuring optimal outcomes in high-pressure environments.
Overview
14
14
years of professional experience
Work History
HR Assistant
Lowes
04.2023 - Current
- Facilitated smooth transition for new employees during hiring process.
- Reviewed resumes and managed scheduling for phone interviews.
- Drafted and finalized personnel action forms for hires, terminations, title changes, and terminations.
- Organized orientation processes to integrate personnel into the company.
- Established and ensured compliance with consistent HR procedures.
- Created job descriptions on boards for vacant jobs.
- Maintained thorough statistics documentation enhancing HR operations.
- Aided staff with employee performance review paperwork and documentation.
Commercial Loan Document Specialist
Flagstar Bank (Signature Bank)
01.2019 - 04.2023
- Maintained a high level of accuracy in document preparation by regularly reviewing and updating internal checklists, guidelines, and templates.
- Ensured strict adherence to bank policies, procedures, and regulations through detailed document review.
- Prepared investment proposals for approval.
- Streamlined transactions between borrowers, lenders, title companies, attorneys, and other stakeholders throughout the commercial lending process.
Customer Experience Manager
Michaels
04.2015 - 01.2019
- Resolved escalated customer issues promptly.
- Supervised daily operations to maximize revenue and improve employee productivity.
- Conducted performance reviews to drive professional development and team growth.
Sales Associate
Baths and body works
06.2011 - 04.2015
- Handled critical customer complaints to maintain retention and
- Conducted performance reviews to drive professional development and team growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Patchogue Medford High School
MedfordAssociate Of Applied Business - Accounting And Finance
Suffolk County Community College
Selden, NY2016
Skills
- Strong analytical and problem-solving abilities
- Cross-functional collaboration and leadership
- Customer acquisition and relationship management
- HR services, policies, and procedures
- Regulatory compliance and audit readiness
- Organization and multitasking
- Efficient oral and written communication
- Computer proficient
- Attention to detail
Timeline
HR Assistant
Lowes
04.2023 - Current
Commercial Loan Document Specialist
Flagstar Bank (Signature Bank)
01.2019 - 04.2023
Customer Experience Manager
Michaels
04.2015 - 01.2019
Sales Associate
Baths and body works
06.2011 - 04.2015
Patchogue Medford High School
Associate Of Applied Business - Accounting And Finance
Suffolk County Community College