Sha'Milla Horton
Nashville,NC
Summary
Reliable and motivated customer service professional with experience handling inquiries, resolving issues, and supporting customers with patience and care. Quick learner with strong computer skills, excellent communication, and the ability to adapt in fast -paced environments. Passionate about helping others and eager to grow.
Overview
5
5
years of professional experience
Work History
Home Daycare Provider
A Mother's Love Childcare
07.2023 - Current
- Operate a licensed childcare facility focused on early childhood development.
- Manage client's relations, scheduling, and daily communication with parents.
- Maintain financial records, invoicing, and policy compliance.
- Demonstrate patience and problem-solving in fast-paced settings.
Customer Service Representative
Alorica
03.2022 - 06.2023
- Handled inbound calls related to Health Savings Account (HSA) for United Healthcare members.
- Resolved complex customer inquiries regarding card activity, balances, and account access.
- Maintained compliance with HIPAA regulations and data security.
- Documented all customer interactions in internal systems.
Delivery Driver/Customer Associate
I Squared Logisitics
10.2020 - 02.2022
- Delivered packages accurately and efficiently while providing excellent customer service.
- Resolved customer concerns regarding deliveries, scanning, and routing issues.
- Used handheld tech to manage deliveries and maintain route accuracy.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC06.2009
Skills
- Conflict Resolution with Unsatisfied Customers
- Problem-Solving & Negotiation
- Data Entry & Account Verification
- Strong Verbal & Written Communication
- Clear & Courteous Communication
- Strong Time Management & Multitasking
- CRM & Software Systems (MS Office)
Timeline
Home Daycare Provider
A Mother's Love Childcare
07.2023 - Current
Customer Service Representative
Alorica
03.2022 - 06.2023
Delivery Driver/Customer Associate
I Squared Logisitics
10.2020 - 02.2022
High School Diploma -
Nash Central High School
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