Summary
Overview
Work History
Education
Skills
Timeline
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Shamira Dickerson

Shamira Dickerson

Entrepreneur/Finance
Tennessee

Summary

Detail-oriented Quality Control Inspector with 15+ years of experience in warehouse/manufacturing. Strong foundation in quality assurance, production safety, and compliance. Skilled in thorough inspections, result documentation, and data analysis for product consistency and regulatory adherence. Experienced in using Warehouse Management Systems (WMS) for real-time tracking and quality monitoring. Recognized for problem-solving skills, attention to detail, and commitment to high-quality standards in fast-paced production environments. Holds a Bachelor's Degree in Business Administration and pursuing a Master's in Finance for a well-rounded approach to quality management and continuous improvement initiatives.

Overview

12
12
years of professional experience

Work History

Fullfillment Associate

Amazon Warehouse
02.2018 - Current
  • Ensured the timely and accurate fulfillment of customer orders by managing inventory and processing orders using WMS systems
  • Handled customer issues related to shipping and fulfillment, providing solutions to ensure satisfaction
  • Contributed to process improvements that enhanced productivity by 15%
  • Trained and mentored new employees, providing one-on-one support

Inventory Specialist

Nike
10.2016 - 01.2018
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Completed physical inventory counts each month
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Utilized Microsoft Excel to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment
  • Reviewed and analyzed forecast data to determine and address inventory needs

Quality Operator

GlaxoSmithKline Pharmaceuticals
08.2013 - 09.2016
  • Supported new product launches by ensuring all aspects of quality were addressed during the development phase, resulting in successful market introductions.
  • Optimized production workflow by identifying bottlenecks, troubleshooting problems, and implementing solutions.
  • Performed and monitored inspections on incoming materials using Warehouse Management Systems (WMS) to track data, manage results, and maintain real-time inventory quality information.
  • Calibrated inspection equipment regularly, performed minor repairs, and maintained equipment functionality according to set protocols.
  • Achieved consistent compliance with industry regulations by conducting thorough audits and implementing corrective actions.

Case manager/Eligibility Specialist

Shelby County Community Service Agency
06.2012 - 06.2013
  • Managed a high-volume caseload of clients seeking financial assistance and public services
  • Provided customer service to clients, addressing concerns and guiding them through the application process
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs
  • Demonstrated social awareness and empathy, working closely with diverse and underserved populations
  • Maintained accurate documentation on all cases, ensuring compliance with regulations, confidentiality requirements, and eligibility status
  • Resolved discrepancies with client applications to verify eligibility
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status
  • Conducted extensive research on available resources to connect clients with appropriate community services and support networks

Education

Master's Degree - Finance

Strayer University
Memphis, TN

Bachelor's Degree - Business Administration and Management

Strayer University
Washington, DC
06.2023

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Time management
  • Documentation review
  • Microsoft word
  • Mortgage origination
  • Caseload management
  • Financial counseling
  • Reports and Spreadsheets Generation
  • Customer-Oriented Mindset
  • Quality processes
  • Test equipment operation
  • Warehouse Management Systems

Timeline

Fullfillment Associate

Amazon Warehouse
02.2018 - Current

Inventory Specialist

Nike
10.2016 - 01.2018

Quality Operator

GlaxoSmithKline Pharmaceuticals
08.2013 - 09.2016

Case manager/Eligibility Specialist

Shelby County Community Service Agency
06.2012 - 06.2013

Bachelor's Degree - Business Administration and Management

Strayer University

Master's Degree - Finance

Strayer University

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