Shamira Martin
Philadelphia,PA
Summary
Dedicated healthcare professional with 12 years of experience in healthcare support and leadership. Expertise includes patient registration, insurance verification, scheduling, and medical records management. Committed to enhancing patient experiences while ensuring operational efficiency and compliance in dynamic healthcare settings.
Overview
15
15
years of professional experience
Work History
Supervisor, Customer Service
United States Postal Service
12.2024 - Current
- Led daily front-line operations, delivering exceptional customer service in high-volume environment to enhance customer satisfaction.
- Resolve complex customer concerns with professionalism and empathy.
- Maintained accurate records and coordinated workflow while coaching employees on safety, compliance, and customer service standards to ensure operational excellence.
City Letter Carrier
United States Postal Service
01.2013 - 01.2024
Environmental Services Technician
Hospital
Philadelphia, Pennsylvania
05.2013 - 02.2016
- Cleaned and disinfected patient rooms, emergency department areas, operating rooms, hallways, and clinical support spaces.
- Executed emergency cleanup requests while adhering to infection prevention and hospital safety protocols to ensure patient safety.
- Responded to emergency cleanup requests while following infection prevention and hospital safety protocols.
- Followed CDC, OSHA, and hospital infection-control standards to maintain a safe environment.
- Properly handled biohazardous and medical waste according to hospital policy.
- Coordinated with nursing staff, physicians, and other departments to enhance patient flow and operational efficiency.
- Performed discharge room turnovers to prepare patient rooms for new admissions quickly and efficiently.
- Sanitized patient rooms and common areas with hospital-grade cleaning supplies to maintain a safe and hygienic environment.
Lead Receptionist
Elite Dental
02.2012 - 05.2013
- Managed front desk operations and ensured smooth patient flow.
- Registered patients, verified insurance, scheduled appointments, maintained confidential records, and provided compassionate front-desk customer service to enhance patient experience.
- Scheduled appointments and coordinated with dental staff for efficient service.
- Handled patient inquiries and provided exceptional customer service experiences.
Education
Liberal Arts Coursework -
Penn State University - Delaware County
High School Diploma -
Central High School
Philadelphia, PASkills
- Customer Service
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Record Management
- EMR
- Data Entry
- Front Desk Operations
- HIPAA Compliance
- Safety Protocols
- Problem Resolution
- Team Collaboration
Timeline
Supervisor, Customer Service
United States Postal Service
12.2024 - Current
Environmental Services Technician
Hospital
05.2013 - 02.2016
City Letter Carrier
United States Postal Service
01.2013 - 01.2024
Lead Receptionist
Elite Dental
02.2012 - 05.2013
Liberal Arts Coursework -
Penn State University - Delaware County
High School Diploma -
Central High School