Tina Montilliano
Kahului,HI
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
21
21
years of professional experience
Work History
Supervisor, Customer Service
Envoy Airlines
08.2024 - Current
- Supervised daily operations to ensure team performance and adherence to safety protocols.
- Trained new employees on operational procedures and equipment usage for improved efficiency.
- Monitored inventory levels and coordinated restocking efforts to meet production demands.
- Implemented workflow improvements, resulting in streamlined processes and reduced downtime.
- Enforced compliance with company policies and quality standards across all shifts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped to lead and support a team to winning 4 Customer Cup awards.
Compliance Coordinator
Envoy Airlines
03.2023 - Current
- Coordinated compliance audits to ensure adherence to regulatory requirements and organizational policies.
- Developed and maintained compliance documentation, improving accessibility for team members.
- Assisted in training staff on compliance protocols, enhancing overall understanding of regulations.
- Monitored changes in legislation and updated internal policies accordingly to maintain compliance.
- Reviewed and analyzed reports to track compliance performance and identify areas for improvement.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
Airport Ramp Agent
Envoy Airlines
11.2022 - Current
- Coordinated aircraft loading and unloading to ensure timely departures and arrivals.
- Operated ground support equipment, including tugs and belt loaders, maintaining safety standards.
- Conducted pre-flight inspections on baggage and cargo for compliance with regulations.
- Assisted with training new ramp agents on procedures and safety protocols to enhance team performance.
Ramp Agent
Hawaiian Airlines
12.2017 - 11.2024
- Operated ground support equipment to ensure timely aircraft departures.
- Coordinated baggage handling processes, maintaining efficiency and accuracy.
- Conducted safety inspections on equipment to ensure compliance with regulations.
- Collaborated with team members to streamline loading and unloading operations.
Reservation Agent
Hike Maui
02.2017 - 10.2017
- Managed customer reservations and inquiries through multi-channel communication platforms.
- Streamlined booking processes, enhancing overall efficiency in reservation management.
- Provided exceptional customer service, resolving issues promptly to ensure guest satisfaction.
- Collaborated with team members to optimize scheduling and resource allocation for tours.
Receptionist/Contracts Processor/Marketing Assistant
Wyndham Vacation Resorts, Inc
01.2005 - 10.2016
- Processed contracts to ensure compliance with organizational policies and legal requirements.
- Reviewed contract terms for accuracy, identifying discrepancies and recommending corrections.
- Trained junior staff on contract processing procedures and best practices to enhance team efficiency.
- Implemented new software tools to automate contract management processes, reducing turnaround time.
- Enhanced contract efficiency by reviewing and processing high volume of contractual documents.
- Supported sales team objectives by creating accurate sales quotes based on contractual agreements with clients.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
Education
High School Diploma -
Henry Perrine Baldwin High School
Wailuku, HISkills
- Time Management
- Administration and Management
- Customer service
- Judgement and Decision making
- Sales and Marketing
- Training and mentoring
- Goal oriented
- Staff management
- Processes and procedures
- Performance management
Timeline
Supervisor, Customer Service
Envoy Airlines
08.2024 - Current
Compliance Coordinator
Envoy Airlines
03.2023 - Current
Airport Ramp Agent
Envoy Airlines
11.2022 - Current
Ramp Agent
Hawaiian Airlines
12.2017 - 11.2024
Reservation Agent
Hike Maui
02.2017 - 10.2017
Receptionist/Contracts Processor/Marketing Assistant
Wyndham Vacation Resorts, Inc
01.2005 - 10.2016
High School Diploma -
Henry Perrine Baldwin High School