Shamira Williams
Mc Donough,GA
Summary
Dedicated professional with extensive experience at TSA, excelling in security screening and threat management. Recognized for enhancing passenger safety and reducing wait times through efficient procedures. Strong integrity and teamwork skills, complemented by expertise in emergency response and customer service, ensuring a secure and comfortable environment for all.
Professional with experience in maintaining cleanliness and hygiene in high-traffic environments. Strong ability to ensure cleanliness standards, with skills in sanitization, waste management, and attention to detail. Team-focused, adaptable to changing demands, and consistently reliable. Known for collaborative efforts to achieve top results.
Detail-oriented logistics professional prepared to excel in mail management roles. Background includes handling complex sorting and delivery tasks with precision and reliability. Known for strong team collaboration and adaptability to changing work conditions, ensuring consistent results and operational efficiency.
Logistics professional prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
07.2022 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
Mail Agent
Unifi Aviation
09.2021 - 07.2022
- Utilized digital tools such as barcode scanners to track packages efficiently throughout the entire shipping process.
- Assisted in training new Mail Agents, sharing best practices for efficient mail processing operations.
- Improved workplace safety by maintaining a clean and organized mail processing environment.
- Reduced delivery errors by carefully verifying addresses on packages and envelopes.
- Collaborated with team members to ensure smooth workflows and timely deliveries.
Cabin Leader
Delta Global Services
04.2019 - 09.2021
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
Package Handler
UPS
08.2018 - 04.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Certificate - Medical Assistant
UEI College
Morrow, GA01-2026
High School Diploma -
Coretta Scott King YWLA
Atlanta, GA07-2016
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Threat management
- Security screening expertise
- Pat-down procedures
- Stress tolerance
- Teamwork
- Problem-solving
- Time management
Accomplishments
- Supervised team of seven staff members.
- Resolved product issue through consumer testing.
- Processed and sorted average of 1,000 pieces of mail per day.
Languages
Spanish
Limited Working
English
Native or Bilingual
French
Elementary
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
07.2022 - Current
Mail Agent
Unifi Aviation
09.2021 - 07.2022
Cabin Leader
Delta Global Services
04.2019 - 09.2021
Package Handler
UPS
08.2018 - 04.2019
Certificate - Medical Assistant
UEI College
High School Diploma -
Coretta Scott King YWLA
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