Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shamiracle Green

TAMPA,FL

Summary

Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.

Overview

3
3
years of professional experience

Work History

Advent Health Hospital

Advent Health Tampa
02.2024 - Current
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Assisted clients in navigating complex insurance policies, resulting in better understanding and utilization of coverage benefits.
  • Collaborated with multidisciplinary teams to develop strategies for improving community health outcomes.
  • Improved patient satisfaction by providing timely and accurate health information and resources.

CLIENT SERVICES

MAXIMUS
12.2021 - 09.2022
  • Properly authenticates each caller before verifying or releasing any information
  • Verifies & modifies clients personal information
  • Maintains up-to-date knowledge of regulations & policies on healthcare programs
  • Enrolls beneficiaries into health plans & provides precise plan details/expectations while maintaining a polite & professional manner
  • Tracks & documents all inquiries using the applicable systems
  • Transfer/refers consumers to appropriate entities & Escalates calls or issues to the appropriate designated staff for resolution as needed
  • Actively participates in cross training & group training sessions to maximize team efficiency & maintain or exceed service standards.

CUSTOMER SERVICE, PUBLIX
05.2021 - 10.2021
  • Provided friendly, prompt, efficient, and courteous guest services
  • Stocked shelves, counters or tables with merchandise
  • Set up displays and arranges merchandise to promote sales
  • Marks or tags price on merchandise and Prepares stock for inventory
  • Operates cash registers,Maintains a clean and safe work environment
  • Answers customer's questions concerning location, price, and use of merchandise - Bags merchandise for customers, carry packages to customer's cars.

Education

Certified - Phlebotomy

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2024

Plant High School
Tampa, FL
05.2019

Skills

  • Strong verbal communication
  • Teamwork
  • Close attention to detail
  • CRM/salesforce
  • Working knowledge with Microsoft Office Applications (PowerPoint, Excel, Word)
  • Ability to manage multiple projects & deadlines effectively
  • Prioritization
  • Nonverbal Communication skills
  • Decision making
  • Microsoft teams/outlook
  • First call Resolution
  • Teamwork and Collaboration
  • Team Leadership
  • Team Building
  • Computer Skills
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • CRM Software
  • Understanding Customer Needs
  • Call Documentation
  • Data Entry
  • Customer Assistance
  • Clinical Documentation
  • Customer Support
  • Health Education

Accomplishments

as a student i have complete phlebotomy class through ultimate medical academy and now work at advent health hospital as a lab assistant / phlebotomist.

Timeline

Advent Health Hospital

Advent Health Tampa
02.2024 - Current

CLIENT SERVICES

MAXIMUS
12.2021 - 09.2022

CUSTOMER SERVICE, PUBLIX
05.2021 - 10.2021

Certified - Phlebotomy

Ultimate Medical Academy - Clearwater

Plant High School

Similar Profiles

CREATE PROFILE
Shamiracle Green