Shamona Fisher
Missouri City,TX
Work Preference
Summary
Results-driven operations professional with a proven track record in optimizing processes and enhancing productivity within fast-paced environments. Expertise in project management and process improvement consistently leads to successful initiatives that streamline workflows and improve resource management. Recognized for fostering collaboration among teams, demonstrating strong leadership, and employing strategic thinking to drive operational excellence. Proficient in Microsoft Office and various healthcare programs, offering versatile office management skills that contribute to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Lead (remote)
HCA Parallon Business Solutions
08.2011 - Current
- Collaborate with the Operations Manager to manage, train, and coordinate the competencies of one hundred and twenty-three FTE teammates for one hundred and eighty-seven hospitals, demonstrating strong leadership and organizational skills.
- Conduct monthly quality checks and weekly productivity metrics to track analysts' performance in the Health Information Management department, using analytical thinking.
- Navigate day-to-day operational activities related to electronic medical record (EMR), inpatient, and outpatient queues using Horizon Patient Folder (HPF), Meditech Expanse, and Epic.
- Review inpatient and outpatient records daily using the 3M 360 Encompass System, a Clinical Documentation Improvement (CDI) program, ensuring the accuracy of all medical documentation, and showcasing problem anticipation and resolution skills.
- Investigate deficiencies to resolve problems and recommend changes to drive improvement.
- Promptly report trends to the Operations Manager and facility directors, highlighting excellent interpersonal communication.
- Communicate with various facilities about the physician notification process for deficiencies and delinquencies in the required content of medical records.
- Address physicians, directors, and coding concerns regarding medical record completion, while maintaining long-term customer relationships.
- Streamline departmental processes to ensure the completion of medical records according to JCAHO standards, demonstrating deadline management.
- Participate in performance improvement activities in conjunction with hospital programs to deliver quality service, cost-effectively.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Analyzed performance metrics to identify trends and recommend strategic initiatives.
- Facilitated communication between departments to ensure alignment on operational goals.
- Monitored compliance with industry standards and internal policies, ensuring quality control.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
Analysis Technician
Woman's Hospital of Texas
07.2007 - 08.2011
- Analyzed medical records to find physician deficiencies per the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standard, bylaws, rules, and regulations, leading to a 55% improvement in compliance scores.
- Analyzed records completed by physicians using Meditech.
- Performed concurrent analysis on in-house medical records, maintaining confidentiality.
Reanalysis Technician
Woman's Hospital of Texas
07.2006 - 07.2007
- Aided physicians in the completion of 95% of their medical records daily, demonstrating excellent interpersonal communication.
- Notified 252 physicians of incomplete records using fax, mail, and placing courtesy phone calls, showcasing strong organizational skills.
- Posted and kept a daily suspension list for 252 physicians, utilizing task prioritization.
- Monitored the incomplete record count weekly, applying problem anticipation and resolution skills.
- Printed physicians' history and physicals, operative reports, discharge summaries, and delivery notes, ensuring records organization and management.
Education
Bachelor of Science Degree - Health Care Management
The College of HealthCare Professions
Houston, TX07.2020
Skills
- Strong interpersonal communication
- Critical analysis
- Effective task prioritization
- McKesson Horizon Patient Folder (HPF)
- 3M 360 Encompass Professional System
- Epic
- Extensive Reports Manager
- Citrix application
- Motivational attitude
- Scheduling coordination
- Operational efficiency
- Workforce management
Accomplishments
- Used Microsoft Excel to develop analysis error tracking spreadsheets.
- Documented and resolved physician declines led to 95% physician satisfaction.
- Achieved 98% accuracy by completing Quality Assurance with accuracy and efficiency.
- Supervised team twelve staff members.
Affiliations
National Notary Association
Certification
- Process Improvement, Harvard ManageMentor- 6/2025
- Time Management, Harvard ManageMentor -10/ 2025
- Leadership Skills and Team Management, Alison-3/2024
- OKR Certification Leadership and Goal Setting, Coursera-5/2024
Quote
Work hard, be kind, and amazing things will happen.
Conan O'Brien
Timeline
Operations Lead (remote)
HCA Parallon Business Solutions
08.2011 - Current
Analysis Technician
Woman's Hospital of Texas
07.2007 - 08.2011
Reanalysis Technician
Woman's Hospital of Texas
07.2006 - 07.2007
Bachelor of Science Degree - Health Care Management
The College of HealthCare Professions