Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shamond Shears

Sacramento,CA

Summary

I'm 19 years old and I'm looking for a job with a growing company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Crew Team Member

Taco Bell Restaurant
01.2024 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained cleanliness and organization of workstations to enhance operational efficiency.
  • Adapted quickly to changing demands while maintaining a positive attitude in fast-paced environments.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Lawn Mower

Self Employed
10.2020 - 03.2021
  • Removed grass clippings and leaves from property using blower.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Edged sidewalks, driveways and landscape features using line trimmer.
  • Removed rocks and other items from lawn for mower safety and clean appearance.

Volunteer

Gridiron Referee
06.2022 - 07.2022
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Encouraged donations by supporting community fundraising events and campaigns.

Education

Christian Brothers High School
Sacramento, CA
08.2024

Skills

  • Order Fulfillment
  • Microsoft Excel
  • Sales Expertise
  • Report Creation
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Retail Sales Customer Service

Timeline

Crew Team Member

Taco Bell Restaurant
01.2024 - Current

Volunteer

Gridiron Referee
06.2022 - 07.2022

Lawn Mower

Self Employed
10.2020 - 03.2021

Christian Brothers High School

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Shamond Shears