Shamone Bennett
Youngstown,OH
Summary
Hardworking, dedicated and detail-oriented Licensed Dispensing Optician/Manager with over 20 years of optical experience. Strong customer service , multitasking and time management skills. Devoted to give every customer a positive experience.
Overview
25
25
years of professional experience
Work History
Licensed Dispensing Optician/Manager
Jcpenney Optical US VISION
06.2003 - Current
- Scheduled eye exam appointments, verified vision insurance coverage, maintained accurate patient records.
- Telephoned appointment holders on day before to confirm appointments, contacted no-shows to reschedule appointments and notified customers of eyewear availability.
- Connect with customers either by PA announcements advertising current sale or by calling previous customers on telephone and explained due for exam and or current eyewear sales promotion.
- Recommend and sell eyewear products based on patient lifestyle and prescription.
- Adjusted and repair frames to ensure fit and comfort.
- Investigate and solved customer concerns.
- Trained new employees on developing key skills.
- Evaluated employee sales performance and gave feedback to improve skills.
- Maintained employee schedules to manage payroll budget.
Receptionist/Apprentice Optician
Optiview Vision Center
06.2000 - 05.2002
- Scheduled and confirmed patient eye exam appointments.
- Greeted customers with a positive attitude and directed them to reception area.
- Sorted all incoming mail
- Kept reception area organized to give customers positive first impression
- Repair and adjust customer eyewear for comfort.
- Educated new contact lens customers how to safely remove and insert contact lens.
Education
Associate of Applied Science - Medical Assistant
ETI Technical College
Niles, OHSkills
- Customer Service
- Verbal & Written Communication
- Attention to Detail
- Good Work Ethic
- Problem-Solving
- Optical Needs Assessment
- Data Entry
- Eyewear Adjustments & Repairs
- Insurance Verification & Pre-Authorization
- Lens Product & Frame Recommendation
- Time Management & Multitasking
Timeline
Licensed Dispensing Optician/Manager
Jcpenney Optical US VISION
06.2003 - Current
Receptionist/Apprentice Optician
Optiview Vision Center
06.2000 - 05.2002
Associate of Applied Science - Medical Assistant
ETI Technical College