Timothy Starling
STATESBORO,GA
Summary
Skilled individual with 14 years of experience in the optical industry and thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Licensed Dispensing Optician/Manager
Vision Source Professional Eye Care Of Statesboro
2018.02 - Current
- Filed claims with vision insurance companies to garner payment for optical services.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Licensed Dispensing Optician
Sam's Club
2014.08 - 2018.02
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Licensed Dispensing Optician
Walmart Vision Center
2013.03 - 2014.07
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
- Accomplished multiple tasks within established timeframes.
Licensed Dispensing Optician
Vision Source Professional Eye Care Of Statesboro
2009.10 - 2013.03
- Confirmed quality control standards were met for all eyewear.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Education
Bachelor of Arts - Business
Georgia Southern University
Statesboro, GA05.2026
Associate of Applied Science - Opticianry
Ogeechee Technical College
Statesboro, GA05.2010
Skills
- Corrective Lens Options
- Employee Training and Development
- Eyewear Trends
- Retail Sales
- Attention to Detail
- Student Optician Training Supervision
- Analytical Thinking
- Administrative Functions
- Expense Tracking
- Sales Techniques
Certification
ABO Certified
NCLE Certified
Timeline
Licensed Dispensing Optician/Manager
Vision Source Professional Eye Care Of Statesboro
2018.02 - Current
Licensed Dispensing Optician
Sam's Club
2014.08 - 2018.02
Licensed Dispensing Optician
Walmart Vision Center
2013.03 - 2014.07
Licensed Dispensing Optician
Vision Source Professional Eye Care Of Statesboro
2009.10 - 2013.03
Bachelor of Arts - Business
Georgia Southern University
Associate of Applied Science - Opticianry
Ogeechee Technical College
ABO Certified
NCLE Certified
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