Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamra Cowan

Kokomo,US

Summary

Dedicated to contributing to a dynamic team, leveraging resourcefulness, critical thinking skills, and a strong work ethic. Exceptional interpersonal skills and commitment to assisting patients/clients in making informed healthcare decisions. Excel in delivering accurate information and building lasting relationships with patients and their families through empathetic communication, a respectful attitude, and top-notch customer service.

Overview

14
14
years of professional experience

Work History

Patient Services Coordinator

PT Solutions
01.2024 - 05.2025
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Checked patients into three different systems upon check in and scanned paperwork and put the information into those systems.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Verified patient's insurance eligibility and benefits coverage.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.

Central Scheduling

Riverview Health Hospital
09.2023 - 12.2023
  • Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
  • Scheduled patients for tests and consultations.
  • Communicated information to patients regarding requirements for appointments and test preparation.
  • Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.

Billing Specialist

Rethink Billing
11.2020 - 08.2023
  • Researched Denied and unpaid claims
  • Submitted Electronic insurance claims
  • Obtained payment information from Insurance companies
  • Obtained patients eligibility from Insurance
  • Researched and resolved billing discrepancies to enable accurate billing.

Registrar

R1 RCM
02.2018 - 11.2020
  • Pushed computer cart to register patients at bedside and obtained demographic and insurance information.
  • Protected medical information against unauthorized access loss or corruption by consistently following security protocols.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.

Intake Clerk

Project Access
02.2016 - 12.2016
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Organized patient files to increase efficiency.
  • Received, recorded, and responded to incoming and outgoing telephone communication.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Helped plan, organize, and set up fund raisers.

Cafeteria Worker

Kokomo Center Schools
08.2011 - 06.2015
  • Followed safe work procedures.
  • Gave students, staff, and visitors excellent service.
  • Collected trash, wiped up spills, and removed trays.
  • Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning.
  • Cooked food in large batches according to recipe instructions for school breakfasts, and lunches.
  • Sanitized and cleaned all of the surfaces, tools, and equipment.

Education

Certificate - Medical Insurance Billing

Ross Medical Education Center
Kokomo, IN
04-2015

Skills

  • Flexible in changing environments
  • Effective multitasking abilities
  • Driven individual
  • Data gathering
  • Accurate data entry
  • Remote work
  • Strong customer service abilities
  • Optimistic perspective

Timeline

Patient Services Coordinator

PT Solutions
01.2024 - 05.2025

Central Scheduling

Riverview Health Hospital
09.2023 - 12.2023

Billing Specialist

Rethink Billing
11.2020 - 08.2023

Registrar

R1 RCM
02.2018 - 11.2020

Intake Clerk

Project Access
02.2016 - 12.2016

Cafeteria Worker

Kokomo Center Schools
08.2011 - 06.2015

Certificate - Medical Insurance Billing

Ross Medical Education Center

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Shamra Cowan