Shamra Lawson
Tomball,TX
Summary
In my 20 years of experience in the Apartment industry, I have acquired exceptional customer service and social communication skills. Over the duration of my career, I have obtained the following roles: Sales and Marketing Manager, Asset Manager, Property Manager, Assistant Manager, and Leasing Director. I bring integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
18
18
years of professional experience
Work History
Business Manager
Olympus Sierra Pines
The Woodlands, TX
09.2022 - 09.2023
- Staying inline with current budgets
- Building online reputation
- Managing Weekly & Monthly Reports & Expenses
- Onboarding & hiring new employees
- Oversee Daily Operations
- Manage 8-person staff
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Provided training sessions for employees on new software systems used in business operations.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Prepared monthly financial statements for review by executive leadership team.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Maximized business growth by driving high adoption and usage of marketing platform.
Sales and Service Representative
Servpro
Magnolia, TX
02.2022 - 09.2022
- Building relationships at a corporate level
- Salesforce 2.0
- ERP (Emergency Ready Plan)
- Building contracts and bids for construction needs
- Visiting clients in multiple regions as needed
- Event planning for different charity events
- Staying in constant communication with ongoing jobs daily
- Articulating a use for our services with an MSA (Master Service Agreement)
- Continuously posting on all social media platforms
- Owners calls every week with adequate notes and communication
- Hosting big corporate meetings
- Processed orders accurately and efficiently by entering data into the computer system.
- Generated reports on sales activities for management review.
- Coordinated promotional events such as trade shows or conferences.
- Prepared detailed quotes for prospective customers.
Property Coordinator
Howard Hughes Corporation
The Woodlands, TX
04.2019 - 06.2021
- Meet with team members to ensure productivity onsite
- Oversee all managers and regional members on a corporate level
- Determine trends in marketing strategies to set pricing and promotions
- Schedule vendors for new system software set-up at new sites
- Communicate with Board of Directors
- Created reports on rental income, expenses, and vacancy rates.
- Oversaw the preparation of monthly financial statements for each managed property.
- Assessed market conditions to determine optimal rent prices for each unit.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Exercised direct supervision over property staff.
Property Manager
Kendall Manor
Houston, TX
04.2017 - 04.2019
- Budget-keeping
- Submit work orders and pursue their completion
- Travel to meetings and new sites
- Approval/Denial of all applicant and transfer files
- Staff meetings weekly to improve business performance
Volunteer
Equestrian Rescue
01.2015 - 01.2019
- Place invoices and deliveries
- Transporting sick or injured animals to appointments
Property Manager
The Avenues
, TX
12.2014 - 03.2017
- Conduct property condition/maintenance evaluations upon lease terminations
- Collect rent, serve late notices, collect late fees and serve eviction notices
- Supervise and hire new on-site personnel
- Serve as team building mentor to maintain strong professional relationships
- Address resident concerns
- Enforce company policy and procedures, including community rules
- Court appearances on behalf of the company for evictions, etc
- Perform weekly property inspections
Assistant Manager
Waterstone Apartments
, TX
01.2012 - 02.2014
- Market community through direct and indirect marketing
- Ensure staff follows up with prospective residents via phone and email
- Accept rent payments
- Deliver lease violations and 3-day eviction notices
- Send out lease renewal letters
- Make sure reports are sent to owner in a timely manner
Property Manager
Windsong Village Apartment Homes
Houston, TX
04.2010 - 01.2012
- Close-out reports
- Complete increase proposals for lease renewals
- Identify market opportunities through reaching property trends
- MMR
- Communicate with vendors
Assistant Manager
Landmark Apartments
, TX
02.2006 - 03.2009
- Manage leasing of vacant apartments
- Responsible for administrative responsibilities including filing documents and incoming call screenings
- Complete increase proposals for lease renewals
- Identify market opportunities through reaching property trends
- Screen rental applicants and provide customer service
- Collect security deposit and fees upon move-in
- Communicated with vendors
- Inspected all new construction
Education
High School Diploma -
Spring High School
Spring, TX05.2000
Skills
- Excellent Customer Service and Communication
- Proficient in
- Blue Moon, AMSI, OneSite, Resident Check, Resident Data, Fair Housing
- Laws, Red Book Laws, Yieldstar
- Increasing occupancy and decreasing delinquencies
- Revenue Increase
- Ability to work as a team and independently
- Ambitious and Dependable
- Documentation and Reporting
- Financial Oversight
- Contract Management
- Strategic Planning
- Operations Management
- Business Development
Timeline
Business Manager
Olympus Sierra Pines
09.2022 - 09.2023
Sales and Service Representative
Servpro
02.2022 - 09.2022
Property Coordinator
Howard Hughes Corporation
04.2019 - 06.2021
Property Manager
Kendall Manor
04.2017 - 04.2019
Volunteer
Equestrian Rescue
01.2015 - 01.2019
Property Manager
The Avenues
12.2014 - 03.2017
Assistant Manager
Waterstone Apartments
01.2012 - 02.2014
Property Manager
Windsong Village Apartment Homes
04.2010 - 01.2012
Assistant Manager
Landmark Apartments
02.2006 - 03.2009
High School Diploma -
Spring High School
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