SYLVIA RESENDEZ
CONROE
Summary
Dynamic Endoscopy Support Specialist-Trainer at Olympus America Inc., adept at troubleshooting and diagnostics. Enhanced technical support procedures through meticulous documentation and delivered impactful training to stakeholders. Proven ability in activity planning and recordkeeping, ensuring operational excellence and customer satisfaction. Recognized for prompt and effective customer support in high-pressure environments.
Overview
40
40
years of professional experience
1
1
Certification
Work History
ENDOSCOPY SUPPORT SPECIALIST-TRAINER
OLYMPUS AMERICA INC.
Conroe
06.1984 - 10.2024
- Conducted telephone consultations to identify user issues and execute testing scripts.
- Documented repair processes to enhance technical support procedures.
- Maintained prompt responses to customer service emails within established timelines.
- Administered product training for partners, stakeholders, and support teams to ensure operational alignment.
Education
Associate of Arts - BUSINESS
University of Phoenix
Tempe, AZ10.2008
Skills
- Activity planning and recordkeeping
- Troubleshooting and diagnostics
- Call center operations
- Customer support assessment
Accomplishments
Endoscopy Technician beginning in 1984. Quickly promoted to Lead Technician; building on a production line assembly work. Promoted soon after to Production Supervisor.
Promoted from Production Supervisor to Service Advisor.
Relocated to Houston, TX to open Service Facility as the office Supervisor where I was responsible to ensure work flow and turnaround time of customer repairs. Also ensure building permits and requirements were met.
Transitioned to Field Service - Endoscopy Support Specialist and became the Regional Trainer.
Certification
- CFER
• Certified Flexible Endoscope Reprocessing - , 2013 renewed 2018 and 2023
• Certified Flexible Endoscope Reprocessing - , 2013 renewed 2018 and 2023
PROMOTION
Endoscope Technician - Lead Technician
Lead Technician - Supervisor Production Line
Supervisor - Service Advisor
Service Center Supervisor- Houston Facility
Endoscopy Support Specialist - Trainer.
Education and Training
other
Timeline
ENDOSCOPY SUPPORT SPECIALIST-TRAINER
OLYMPUS AMERICA INC.
06.1984 - 10.2024
Associate of Arts - BUSINESS
University of Phoenix