Shams Falih
Anaheim
Summary
I am a hardworking and reliable worker with strong ability in communication. Offering good time management, quick learner and team worker. Highly organized, proactive and punctual with a team-oriented mentality. Can work on weekends and work very well under pressure.
Overview
2
2
years of professional experience
Work History
Barista
Bodhi Leaf Trading Co.-coffee
Tustin, CA
09.2022 - 01.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Weighed, ground and packed coffee beans for customer purchase.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Customer Service Cashier
Cava Grill
Anaheim, CA
09.2022 - 11.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
Host/busser
ISLANDS
12.2021 - 05.2022
- I welcome people in
- Seat people and Manage tables
- Clean tables and set them up
- Open and close the store including taking dishes to the back, bath checks, washing bar glasses, refilling ice, making ice teas, restocking items, controlling the host stand, sweeping
Cold Stone
Creamery
03.2021 - 08.2021
- Welcomed guests and created a friendly environment
- Assisted guests in a fast pace work place while adhering to allergies and providing nutritional information
- Ran end of day sales report and made cash drops
- Cleaned surfaces upon closing including; windows, mirrors, bathrooms, countertops and sinks after completion of dishes
- Made ice cream from scratch
- Made ice cream cakes, sandwiches, and cupcakes from scratch
- Stocked empty products and replaced all trash bags at the end of the night.
Education
graduate -
Santiago Canyon College
06.2025
High School Diploma -
Canyon High School
Skills
- Customer service, Coordination, Time management, Positive attitude, Communication, Supervision, Relationship building, Work ethic, People skills, Working collaboratively
Language
- English
- Arabic
Timeline
Barista
Bodhi Leaf Trading Co.-coffee
09.2022 - 01.2023
Customer Service Cashier
Cava Grill
09.2022 - 11.2022
Host/busser
ISLANDS
12.2021 - 05.2022
Cold Stone
03.2021 - 08.2021
graduate -
Santiago Canyon College
High School Diploma -
Canyon High School
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