Shamsey Fleming
Summary
Organized administrator skilled in clerical tasks including filing, records keeping, and advanced Microsoft Office Suite usage, aiming to enhance office efficiency through accurate data handling and multitasking with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician / Customer Service
Publix Pharmacy
01.2023 - Current
- Receive, review, and enter new prescriptions and refill requests, checking for completeness and accuracy before pharmacist verification.
- Count, measure, and package medications, print and place labels, and set prescriptions aside for pharmacist check and final dispensing.
- Keep work areas and equipment clean, follow infection-control and safety protocols, and support storage requirements (such as refrigeration and secure storage for controlled drugs).
- Follow all pharmacy laws and regulations, including HIPAA, state board rules, and controlled-substance procedures, under the direction of the pharmacist.
Dean's Clerk
Port St Lucie School District
09.2020 - Current
- Manage comprehensive correspondence and documentation, including reports, memoranda, and official communications, demonstrating proficiency in administrative workflow management.
- Coordinate appointment scheduling and maintain organized calendar systems, handling incoming/outgoing calls and inter-office communications with professional phone etiquette.
- Maintain and update confidential databases (student discipline records), ensuring accurate data entry, record-keeping, and systematic follow-up procedure.
- Compile reports and conduct research by gathering information from multiple sources to support administrative decision-making.
- Develop training materials and deliver presentations for new staff orientation and onboarding processes.
Clinical Manager / Insurance Verification Specialist
Cardiology Partners
01.2008 - 01.2024
- Handled escalated patient concerns and works to resolve issues professionally.
- Supported patient education initiatives and ensures staff provide consistent information.
- Served as a communication bridge between frontline staff, providers, and upper management.
- Help develop and manage the clinic or department budget (supplies, staffing, overtime).
- Approved orders for medical and office supplies and ensures equipment is maintained.
- Reviewed charts and documentation for completeness, coding readiness, and adherence to standards.
- Communicate with insurance companies to confirm coverage details and authorization needs for specific treatments.
- Collaborate with healthcare providers to obtain necessary referrals and clinical documentation for insurance claims.
- Accurately input patient demographics and insurance information into electronic health records.
- Maintain detailed records of insurance notes and documentation for audit purposes.
Family Advocate / Case Manager
Adopt-A-Family
08.2019 - 01.2020
- Conducted comprehensive needs assessments and provided individualized case management to families at risk of homelessness, fostering stability and self-sufficiency through tailored action plans.
- Coordinated with multidisciplinary teams—including landlords, employers, creditors, and community partners—to advocate for clients’ needs while empowering them to develop self-advocacy skills.
- Educated clients in essential life skills, such as problem solving and budgeting, and set and monitored both short- and long-term financial goals for sustained progress.
Medical Assistant Bilingual Director / Instructor
SouthEastern College
01.2017 - 01.2019
- Directed and instructed clinical and administrative courses, including phlebotomy, pharmacology, medical terminology, anatomy and physiology, and basic radiography, ensuring delivery of high-quality instruction in English and Spanish.
- Designed and implemented curriculum aligned with state and national medical assisting standards, incorporating hands-on training and performance-based evaluations.
- Prepared students for externships by coordinating placements, supervising on-site training, and collaborating with clinical managers at affiliated healthcare locations.
Medical Assistant / Referral Coordinator
Molina Medical Clinic
01.2017 - 01.2019
- Roomed 25–30 patients per day, obtaining vitals, chief complaint, and history, and documenting in EHR to support provider decision-making.
- Assisted with in-office procedures and vaccinations, maintained sterile technique, and prepared exam rooms between patients to meet infection-control standards.
- Managed front-desk functions including scheduling, insurance verification, and multiline phone system, ensuring efficient clinic flow and positive patient experience.
- Check-in and check-out: greeted patients, verifying demographics and insurance, collecting copays, and reviewing forms or consents.
- Verified patient insurance coverage and benefits prior to referrals. This helps ensure that services are covered and minimizes out-of-pocket expenses for patients.
- Worked closely with physicians, nurses, and administrative staff to identify patient needs, streamline referral processes, and enhance overall patient care.
Education
Bachelor of Science - Health Science
Keiser University
Florida09.2025
Associate of Science - Medical Assisting
Keiser Career College
Florida05.2010
Skills
- Communication: Clear and effective verbal and written communication skills
- Teamwork: Collaborative and cooperative in group settings
- Problem-Solving: Logical and innovative approach to resolving challenges
- Adaptability: Flexible and resourceful in dynamic or changing environments
- Leadership: Ability to inspire and guide teams toward achieving goals
- Time Management: Skilled in prioritizing tasks to meet deadlines
- Bilingual: English and Spanish (read/write)
- Experienced with E-Clinical Works and Athena EMR systems
- Basic data skills (spreadsheets, reports, tracking)
Certification
- First Aid / CPR Certified / RMA Certified
- Pharmacy Technician – Licensed, Public Notary
Timeline
Pharmacy Technician / Customer Service
Publix Pharmacy
01.2023 - Current
Dean's Clerk
Port St Lucie School District
09.2020 - Current
Family Advocate / Case Manager
Adopt-A-Family
08.2019 - 01.2020
Medical Assistant Bilingual Director / Instructor
SouthEastern College
01.2017 - 01.2019
Medical Assistant / Referral Coordinator
Molina Medical Clinic
01.2017 - 01.2019
Clinical Manager / Insurance Verification Specialist
Cardiology Partners
01.2008 - 01.2024
Associate of Science - Medical Assisting
Keiser Career College
Bachelor of Science - Health Science
Keiser University