Sha'Mya Greene
Richmond,VA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Sales Associate
CarMax
Richmond, Virginia
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Advised customers on financing options and warranties available for their purchase.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Verified customer information, such as shipping address and payment method.
- Received and entered orders into computer system accurately.
Lead Cashier
Croakers Spot
Richmond, VA
10.2022 - Current
- Processing credit card payments
- Accepting cash payments and making change
- Using a point of sale (POS) system for transactions
- Greeting guests
- Helping resolve customer complaints
- Maintaining knowledge of the menu and sales policies
- Fast paced priding of orders
- Advertisement for best selling items
- Sanitizing areas
- Maintain time and help towards coworkers
- Inventory checklist
- Resolve customer complaints, guide them and provide relevant information
- Ensuring all shifts are maintained and covered
- Writing out the proper schedules for staff
Server
Cracker Barrel
Richmond, VA
06.2022 - 02.2023
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
- Embrace adaptability through daily and seasonal traffic fluctuations
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
- Instituted routine inspections of equipment, tableware, and food and beverage stations to preserve a sanitary environment for staff and guests
Line Cook/Prep Cook
Capital Ale House
Richmond, VA
02.2022 - 07.2022
- Preparing the ingredients for everyday food
- Following the guidelines and instructions for each recipe
- Plating food to come out at a reasonable time
- Teamwork and communication to other staff in kitchen on food
- Positive attitude and enforcement
- Ensuring the quality and quantity of the order
- Restocking, organizing, and cleaning up area and/or station
Server
Capital Ale House
Richmond, VA
05.2021 - 04.2022
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Line Server/Trainer
Qdoba Mexican Eats
North Chesterfield, VA
10.2019 - 02.2021
- Served customers with professional and personable demeanor
- Contributed to food and beverage preparation and service adherence to company food standards for presentation, sanitation, and safety
- Explained food items and ingredients to guests to address nutrition issues and dietary restrictions
- Maintained supply of condiments, straws, and napkins for easy addition to customers' trays and to-go orders
- Monitored food at serving areas to check on fresh appearance and proper holding temperatures
- Helped serve food on the service line to efficiently distribute main and side dishes
- Prepared ingredients and packaged side items ahead of busy periods
- Washed dishes and utensils, food service bins, and counters during and after service
- Answered guests' inquiries about menu items and ingredients used
- Washed, peeled, and cut fruits and vegetables to prepare for consumption
- Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials
Education
High School - Mass Communications Center, Criminal Justice
Huguenot High School
Richmond, VA06.2021
Skills
- Plating and Presentation
- Food Service
- Customer service
- Fluent Communication
- Safety awareness
- Upselling
- Garnish preparation
- Training and Development
- Problem-Solving
- Task prioritization
- Planning
- Survey consumers
- Flexible
- Time-Management
- Order Processing
- Business Development
- Sales Development
Awards
- Student of the Month, 2019
- Dual Enrollment Completion
- Criminal Justice and Crime Scene Investigation Certification
- Certified Emergency Telecommunicator
- Dedicated Worker, 2022
- Employee of the Month, 2023
Languages
English
Timeline
Sales Associate
CarMax
09.2023 - Current
Lead Cashier
Croakers Spot
10.2022 - Current
Server
Cracker Barrel
06.2022 - 02.2023
Line Cook/Prep Cook
Capital Ale House
02.2022 - 07.2022
Server
Capital Ale House
05.2021 - 04.2022
Line Server/Trainer
Qdoba Mexican Eats
10.2019 - 02.2021
High School - Mass Communications Center, Criminal Justice
Huguenot High School