Shamya McDowell
El Paso,TX
Overview
2
2
years of professional experience
Work History
Customer Service Account Manager
TransPerfect
El Paso, TX
04.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Banking Associate
Bank of America
El Paso, TX
11.2022 - 03.2023
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
- Developed and maintained strong relationships with customers by providing excellent customer service.
- Advised customers on how best to manage their finances in order to maximize returns.
- Modified, opened and closed customer accounts.
Brand Associate
Old Navy
El Paso, TX
03.2022 - 12.2022
- Assisted customers with product selection and provided information about the brand.
- Developed relationships with customers to encourage repeat business.
- Provided excellent customer service at all times resulting in positive customer engagement and loyalty.
- Handled cash register transactions accurately and efficiently.
- Implemented loss prevention measures to protect company assets.
Treasurer
UTEP - Black Student Union
El Paso, TX
08.2021 - 04.2023
- Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
- Managed accounting, payroll and financial reporting activities.
- Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
Education
BBA - Accounting
Univesity of Texas At El Paso
El Paso, TX05.2023
Skills
- Efficient in MS Office
- Adaptability
- Responsible
- Time Management
- Knowledge of GAAP and financial regulations
- Multitasking
- Problem Solving
- Communication
- Report Preparation
- Data Entry
- Account Management
Timeline
Customer Service Account Manager
TransPerfect
04.2023 - 12.2023
Banking Associate
Bank of America
11.2022 - 03.2023
Brand Associate
Old Navy
03.2022 - 12.2022
Treasurer
UTEP - Black Student Union
08.2021 - 04.2023
BBA - Accounting
Univesity of Texas At El Paso