Sha'Mya Lewis
Birmingham
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Dental and Medical Claims Coordinator
SENTURE LLC
Birmingham
07.2023 - 12.2024
- Respond to customer inquiries with professionalism and exceptional service, adhering to client-specific instructions
- Document and verify customer information in the database, making necessary updates
- Actively listen to identify opportunities for additional support, ensuring an optimal customer experience
- Ensuring claims are correctly coded according to the services rendered to avoid rejections or delays.
Claim Intake Specialist
Quality Resource Management
Irondale
09.2021 - 02.2022
- Reviewed and analyzed incoming claims to ensure accuracy of information, completeness of documentation, and adherence to policy guidelines.
- Followed up on pending claims and resolved issues delaying processing.
- Analyzed customer complaints, identified root causes of problems, and developed corrective action plans.
Mobile Expert
Metro PCS
Clay
01.2019 - 03.2019
- Assist customers during their shopping journey, both online and in-store, by providing personalized connectivity solutions.
- Demonstrate expertise in Metro PCS products and technology, highlighting how the plans benefit customers' lifestyles.
- Capable of helping customers troubleshoot basic technical issues, such as device setup, connectivity problems, and account issues.
- Proficiency in using point-of-sale (POS) systems to process payments, handle billing inquiries, and manage returns or exchanges.
Education
Phlebotomist -
Jefferson State Community College
Birmingham, AL01.2020
High School Diploma -
PINSON VALLEY HIGH SCHOOL
12-2017
Skills
- Detail-oriented
- HIPAA regulations
- Data entry and accuracy
- Microsoft Office, Word, and Excel
- CRM software
- Multitasking
- EHR systems
Professional Highlights
- Customer Service, Effectively resolved customer inquiries, boosting satisfaction through strong communication and problem-solving skills.
- Customer Retention, Received consistent client praise for resolving complex issues, resulting in a 20% boost in customer retention and loyalty.
- High-Volume Calls, Successfully handled 100+ daily inbound and outbound calls, consistently meeting productivity and customer satisfaction targets in a fast-paced call center.
Timeline
Dental and Medical Claims Coordinator
SENTURE LLC
07.2023 - 12.2024
Claim Intake Specialist
Quality Resource Management
09.2021 - 02.2022
Mobile Expert
Metro PCS
01.2019 - 03.2019
Phlebotomist -
Jefferson State Community College
High School Diploma -
PINSON VALLEY HIGH SCHOOL
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