Summary
Overview
Work History
Education
Skills
Timeline
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SHAMYIA COLEMAN

Elizabeth City,USA

Summary

Leadership & Campus Involvement

Delta Sigma Theta Sorority, Inc. – Member
Elizabeth City State University

  • Coordinated large-scale, campus-wide Field Day event, managing schedules, logistics, and volunteer teams.
  • Led planning and execution of social events for sorority engagement and student outreach.
  • Promoted community, service, and sisterhood through organized and strategic programming.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

ECPC Senior Center
05.2022 - Current


  • Addressed inquiries with professional demeanor.
  • Handled front desk operations and payment processing for client services.
  • Scheduled appointments and organized event logistics, including vendor and timeline coordination.
  • Verified transactions and maintained confidential records.

Customer Service Associate

Planet Fitness
01.2021 - 04.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Developed guest relationships to achieve high level of satisfaction.

Sales Associate

Shoe Dept. Encore
06.2018 - 05.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Bachelor Of Business Administration - Entrepreneurship

Elizabeth City State University
Elizabeth City, NC
05.2025

Skills

  • Customer Relationship Management
  • Business Communication & Team Collaboration
  • Administrative Support & Scheduling
  • Event Planning & Campus Programming
  • Cash Handling & Account Reconciliation
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Problem Solving & Conflict Resolution
  • Multi-Line Phone Systems

Timeline

Front Desk Associate

ECPC Senior Center
05.2022 - Current

Customer Service Associate

Planet Fitness
01.2021 - 04.2022

Sales Associate

Shoe Dept. Encore
06.2018 - 05.2020

Bachelor Of Business Administration - Entrepreneurship

Elizabeth City State University

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SHAMYIA COLEMAN