SHAMYIA COLEMAN
Elizabeth City,USA
Summary
Leadership & Campus Involvement
Delta Sigma Theta Sorority, Inc. – Member
Elizabeth City State University
- Coordinated large-scale, campus-wide Field Day event, managing schedules, logistics, and volunteer teams.
- Led planning and execution of social events for sorority engagement and student outreach.
- Promoted community, service, and sisterhood through organized and strategic programming.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
ECPC Senior Center
05.2022 - Current
- Addressed inquiries with professional demeanor.
- Handled front desk operations and payment processing for client services.
- Scheduled appointments and organized event logistics, including vendor and timeline coordination.
- Verified transactions and maintained confidential records.
Customer Service Associate
Planet Fitness
01.2021 - 04.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
Sales Associate
Shoe Dept. Encore
06.2018 - 05.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor Of Business Administration - Entrepreneurship
Elizabeth City State University
Elizabeth City, NC05.2025
Skills
- Customer Relationship Management
- Business Communication & Team Collaboration
- Administrative Support & Scheduling
- Event Planning & Campus Programming
- Cash Handling & Account Reconciliation
- Microsoft Office Suite (Excel, Word, Outlook)
- Problem Solving & Conflict Resolution
- Multi-Line Phone Systems
Timeline
Front Desk Associate
ECPC Senior Center
05.2022 - Current
Customer Service Associate
Planet Fitness
01.2021 - 04.2022
Sales Associate
Shoe Dept. Encore
06.2018 - 05.2020
Bachelor Of Business Administration - Entrepreneurship
Elizabeth City State University