Shamyiah Otoo-Essilfie
Maplewood,MN
Summary
Skilled Labor Worker with strong track record of success in customer service and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule. Excellent work performance in individual and team roles combined with superior attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.! Willingness to take on added responsibilities to meet team goals! Always open to learn a new job experience! Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios!
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Sales Floor Associate
Marshalls
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise!
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions!
- Answered customer questions about products and services, helped locate merchandise, and promoted key items!
- Greeted customers, helped locate merchandise, and suggested suitable options!
- Created inviting environment for customers by maintaining store organization and cleanliness!
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs!
Shift Lead
Dunkin' Donuts
- Completed store opening and closing procedures and balanced tills!
- Trained new employees and delegated daily tasks and responsibilities!
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction!
- Trained and mentored new employees to maximize team performance!
- Resolved conflicts between employees to maintain positive and productive work environments!
- Helped store management meet standards of service and quality in daily operations along with closing the store!
Babysitter
Family/Family Friend
- Help children focus on controlling their emotions!
- Assisted children with homework assignments and special projects across different subjects!
- Provided safe transportation to and from school and extracurricular activities!
- Engaged with children on individual basis to build positive relationships!
- Transported children to and from activities using personal or family vehicle!
- Taught children basic life skills, manners and personal hygiene!
- Established and maintained safe play environment for children!
- Planned fun outings and educational activities to keep children entertained1
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs!
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation!
- Played games, worked on puzzles, and read books to young children!
- Communicated positively with children and guardians!
- Organized and cleaned home after activities by picking up toys and straightening up play room!
- Prepared healthy, age-appropriate snacks and meals!
Host/Server
Red Robin
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Shift Supervisor
CVS
09.2023 - 08.2024
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reference: Manger at CVS Ryan Hagerty. #651.402.8469
Education
High School Diploma -
Roseville Area Senior High School
Roseville, MN 09.2019 - 06.2022
Skills
Always open to learn a new job environments
Menu Memorization!
Active Listening!
Time Management!
Total Payment Calculation!
Identification Checks!
Great communication skills
Reading Comprehension!
Assisting and helping customers
Fast Learner!
Timeline
Shift Supervisor
CVS
09.2023 - 08.2024
High School Diploma -
Roseville Area Senior High School
09.2019 - 06.2022
Sales Floor Associate
Marshalls
Shift Lead
Dunkin' Donuts
Babysitter
Family/Family Friend
Host/Server
Red Robin
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