Shamyria Morgan
Georgetown ,Texas
Summary
Dedicated Sales Associate with hands-on experience in cash handling and customer service. Skilled in addressing inquiries, resolving issues, and providing product recommendations. Collaborated with team members to optimize register operations and support inventory management. Strong communicator focused on building relationships and enhancing team performance.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Sales Associate
Holiday Inn Express Hotel
Georgetown, Texas
01.2024 - 07.2026
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and resolved concerns, enhancing customer satisfaction through clear communication.
- Handled customer complaints in a professional manner.
- Operated cash register and processed sales transactions, ensuring accuracy and efficiency.
- Answered incoming telephone calls to provide store, products and services information.
- Supported markdowns, pricing changes, and ticket placement on merchandise.
- Cultivated strong relationships with team members and management to foster collaboration and support team objectives. with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Burlington
, Texas
10.2024 - 12.2025
- Helped customers find products, answered questions, and supported daily store operations to enhance customer experience.
- Assisted team members with register coverage during peak sales periods to ensure efficient customer service.
- Provided register coverage assistance to team members during busy sales periods to enhance efficiency.
- Processed cash, card, and mobile payments at front-end retail register.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided high-level customer service through active listening and engagement to foster customer satisfaction.
Teacher
Just For Kids
Cocoa, FL
06.2022 - 08.2024
- Cared for and taught young children, fostering learning, growth, and safety.
- Updated parents on child progress and addressed classroom concerns, ensuring effective communication.
- Collaborated with staff to develop curriculum, coordinate schedules, and organize classroom events.
- Collaborated with staff on curriculum, schedules, and classroom events.
Assistant Manager
Wendy's
, Florida
06.2020 - 10.2022
- Supported General Manager in restaurant operations, managing staff, customer interactions, food quality, and daily functions.
- Supervised crew scheduling, coverage, and shift handoffs
- Coordinated crew scheduling, coverage, and shift transitions to ensure smooth operations.
- Trained team members on service standards and station procedures to enhance customer experience.
Education
HS Diploma -
Rockledge High School
Cocoa, FL 05.2018 - 05.2021
Skills
- Excellent communication
- Multitasking
- Teamwork
- Attention to detail
- Customer service
- Sales support
- Team coordination
- Hospitality and accommodation
- Contact follow-up
- Point of sale operation
- Exceeds sales goals
- Customer safety awareness
- Conflict resolution
- Multitasking
- Time management
- Attention to detail
- Teamwork
- Organization etc
- Technology skills
Skills
- Excellent communication
- Multitasking
- Teamwork
- Attention to detail
- Customer service
- Sales support
- Team coordination
- Hospitality and accommodation
- Contact follow-up
- Point of sale operation
- Exceeds sales goals
- Customer safety awareness
- Conflict resolution
- Multitasking
- Time management
- Attention to detail
- Teamwork
- Organization etc.
- Technology skills
Certification
First Aid & CPR, Texas – Certificate 2023-11, Medical Tech, Florida – Certificate 2024-08
Timeline
Sales Associate
Burlington
10.2024 - 12.2025
Sales Associate
Holiday Inn Express Hotel
01.2024 - 07.2026
Teacher
Just For Kids
06.2022 - 08.2024
Assistant Manager
Wendy's
06.2020 - 10.2022
HS Diploma -
Rockledge High School
05.2018 - 05.2021