SHAMYRRAH S. OUTLAW
Covington,GA
Summary
Dynamic leader with a proven track record in optimizing staff performance and enhancing customer experiences to drive revenue growth in job operations. Known for a proactive approach and effective teamwork that resolves issues and elevates service quality, positively impacting customer relationships and team success. A dedicated and punctual employee seeking opportunities where exceptional customer service and a positive attitude can make a meaningful difference. Enthusiastic professional with outstanding customer service skills and a caring personality, committed to improving passenger safety, security, comfort, and satisfaction.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Psa Airlines
Charlotte, NC
02.2015 - Current
- Maintained adherence to safety regulations.
- Addressed passenger needs with utmost professionalism
- Adhered to company policies regarding security measures and protocol at all times.
Sales Associate
Sally Beauty
Covington, GA
03.2010 - 01.2015
- Enhanced customer satisfaction by effectively resolving problems and providing knowledgeable service.
- Elevated productivity by implementing new strategies
- Achieved higher customer satisfaction by addressing and solving issues collectively.
Assistant Bar Manager
Marshalls Sports Bar and Grill
Conyers, GA
03.2011 - 09.2014
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Developed daily drink specials to boost sales volume and revenue, attracting more customers, and increasing profitability.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
Education
Associate of Arts - Travel Tourism & Hospitality
The Travel Academy
Eagan, MN12-2014
Mixology - Bartending
Atlanta Bartending School
Atlanta, GA07-2007
Associate of Public Service - Cosmetology
Dekalb Tech
Covington, GA05-2007
Skills
- Passenger safety management
- Passenger service
- Passenger support
- Emergency Response
- Customer service
- Communication
- Active listening
- Sales Development
- Product Sales
- Relationship Building
- Product and Service Explanations
Timeline
Flight Attendant
Psa Airlines
02.2015 - Current
Assistant Bar Manager
Marshalls Sports Bar and Grill
03.2011 - 09.2014
Sales Associate
Sally Beauty
03.2010 - 01.2015
Associate of Arts - Travel Tourism & Hospitality
The Travel Academy
Mixology - Bartending
Atlanta Bartending School
Associate of Public Service - Cosmetology
Dekalb Tech
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