SHAN HAMID
Weston,FL
Summary
Licensed and driven Health insurance agent with 5 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
CARETEAM INSURANCE
09.2020 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
Delivery Associate
Amazon
06.2020 - 10.2020
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Loaded truck and properly secured items to prevent damage for over hundreds of deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Glass Technician
Glass Restoration
04.2018 - 03.2020
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
- Maintained excellent attendance record, consistently arriving to work on time.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Security Guard
Contemporary Services Corporation
01.2017 - 03.2018
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Responded quickly to emergency situations to assess and deflect issues.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Property Inspector
Premeir Realty
07.2012 - 02.2016
- Identified discrepancies between use and management directives by evaluating historical documents and current reports.
- Checked into potential license violations and permit concerns to isolate and remedy issues.
- Gathered data, physical samples and photographic evidence of alleged issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
Education
Associate of Science -
Tallahassee Community College
Tallahassee, FL07.2015
High School Diploma -
Western High School
Davie, FL05.2011
Skills
- Licensed 240 health insurance agent
- Superior customer service
- Cold-calling
- Excellent people skills
- Conflict resolution techniques
- Safety and compliance
- Complaint resolution
- CRM system proficiency
- Call center experience
- Sales closing
- Strategic sales knowledge
- CRM Software
- Health Insurance Knowledge
- Policyholder Communication
- Map reading and navigation skills
- Dispatch Communication
Certification
- Licensed Resident Insurance License 0240 - HEALTH
Timeline
Sales Associate
CARETEAM INSURANCE
09.2020 - Current
Delivery Associate
Amazon
06.2020 - 10.2020
Glass Technician
Glass Restoration
04.2018 - 03.2020
Security Guard
Contemporary Services Corporation
01.2017 - 03.2018
Property Inspector
Premeir Realty
07.2012 - 02.2016
Associate of Science -
Tallahassee Community College
High School Diploma -
Western High School
- Licensed Resident Insurance License 0240 - HEALTH
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